Community Health Centre, Jesenice, Slovenia.
Faculty of Medicine, University of Ljubljana, Slovenia; Galenia d.o.o. Ljubljana, Slovenia.
Acta Med Acad. 2021 Dec;50(3):414-422. doi: 10.5644/ama2006-124.363.
To review the changes in communication in long-term care facilities (LTCF) during the COVID-19 pandemic.
A systematic literature review was conducted through a keyword search of the PubMed and Ovid Embase databases. In accordance with the inclusion and exclusion criteria, 11 articles were selected and analysed qualitatively.
The use of information communication technology was heterogeneous, and it was used to bring together several different groups of users: LCTF residents' families, hospitals, specialists, and general practitioners. The modes of communication and preferred ways to reduce the social isolation of LTCF residents from their family members were described. Various smartphone applications have been designed for both socializing and the use of telemedical solutions. Opportunities for peer-to-peer social interaction between the elderly through information communication technologies have been neglected.
Video calls may bring greater satisfaction to residents and their families. Telemedicine and interdisciplinary cooperation between healthcare professionals have increased the quality of medical care in long-term care institutions during the COVID-19 pandemic.
回顾 COVID-19 大流行期间长期护理机构（LTCF）中的沟通变化。
通过在 PubMed 和 Ovid Embase 数据库中进行关键字搜索，进行了系统的文献回顾。根据纳入和排除标准，选择并定性分析了 11 篇文章。
信息通信技术的使用具有异质性，它被用于将几个不同的用户群体聚集在一起：LTCF 居民的家属、医院、专家和全科医生。描述了沟通模式和首选方式，以减少 LTCF 居民与其家属的社会隔离。已经设计了各种智能手机应用程序，用于社交和使用远程医疗解决方案。通过信息通信技术进行老年人之间对等社交互动的机会被忽视了。
视频通话可能会给居民及其家属带来更大的满足感。远程医疗和医疗保健专业人员之间的跨学科合作提高了 COVID-19 大流行期间长期护理机构的医疗质量。
