Kim Erinn N, Tyrell Richard, Moss Whitney D, Siddiqi Faizi A
From the Division of Plastic Surgery, University of Utah, Salt Lake City, UT.
Ann Plast Surg. 2022 Jun 1;88(6):589-593. doi: 10.1097/SAP.0000000000003092. Epub 2022 Feb 21.
With limitation of in-person clinical visits due to the COVID-19 pandemic, telehealth has emerged as an important platform to deliver healthcare. Satisfaction with telehealth has been examined previously in the adult plastic surgery population. However, studies examining its use and satisfaction in the pediatric plastic surgery population are limited. In this study, we explore patient/caregiver satisfaction with the rapid institution of telehealth in our pediatric plastic surgery clinic and factors affecting satisfaction scores.
From March 2020 to February 2021, families of pediatric patients seen via video telehealth in the pediatric plastic surgery clinic at our center were invited to participate in a posttelehealth session survey. Telehealth visits encompassed both preliminary consultations as well as follow-up visits. After appropriate consent was obtained, patients' families completed a posttelehealth survey conveying demographics and satisfaction with telehealth via a 5-point Likert scale.
Seventy eight of 131 eligible families elected to participate. Visit types included the following: initial consultations (23.1%), preoperative visits (10.3%), postoperative visits (29.5%), and follow-up visits (37.1%). A total of 80.3% of the respondents were overall satisfied with their telehealth experience. A total of 85.3% of the respondents agreed that telehealth made it easier for them to see their doctor, and 96.7% of the respondents felt using telehealth saved them time in traveling to the clinic. A total of 89.5% of the respondents felt it important for the state of Utah to have a telehealth program available to pediatric patients.
Video telehealth is a useful adjunct in the care of pediatric plastic surgery patients with high caregiver satisfaction.
由于2019冠状病毒病大流行，面对面临床就诊受到限制，远程医疗已成为提供医疗服务的重要平台。此前已对成人整形外科患者对远程医疗的满意度进行了研究。然而，关于其在小儿整形外科患者中的使用和满意度的研究有限。在本研究中，我们探讨了患者/护理人员对我们小儿整形外科诊所快速开展远程医疗的满意度以及影响满意度得分的因素。
2020年3月至2021年2月，邀请在我们中心小儿整形外科诊所通过视频远程医疗就诊的小儿患者家属参加远程医疗会后调查。远程医疗就诊包括初步咨询和随访。在获得适当同意后，患者家属通过5点李克特量表完成了一项远程医疗后调查，传达人口统计学信息和对远程医疗的满意度。
131个符合条件的家庭中有78个选择参与。就诊类型包括：初次咨询（23.1%）、术前就诊（10.3%）、术后就诊（29.5%）和随访就诊（37.1%）。共有80.3%的受访者对他们的远程医疗体验总体满意。共有85.3%的受访者同意远程医疗使他们更容易看医生，96.7%的受访者认为使用远程医疗节省了他们去诊所的时间。共有89.5%的受访者认为犹他州为小儿患者提供远程医疗项目很重要。
视频远程医疗是小儿整形外科患者护理中的一种有用辅助手段，护理人员满意度较高。
