Department of Computer Science and Engineering, University of Bologna, 40126 Bologna, Italy.
Sensors (Basel). 2022 Feb 18;22(4):1619. doi: 10.3390/s22041619.
The continuous evolution of IT (information technology) technologies is radically transforming many technical areas and social aspects, also reshaping the way we behave and looking for entertainment and leisure services. In that context, tourism experiences request to enhance the level of user involvement and integration and to create an ever more personalized and connected experience, by leveraging on the differentiated tourist services and information locally present in the territory, by pushing active participation of customers, and by taking advantage of the ever-increasing presence of sensors and IoT (Internet of Things) devices deployed in many realities. However, the deep fragmentation of services and technologies adopted in tourism context characterizes the whole information provided also by customer sensing and IoTs (Internet of Things) heterogeneity and deep clashes with an effective organization of smart tourism. This article presents APERTO5.0 (an Architecture for Personalization and Elaboration of services and data to Reshape Tourism Offers 5.0), an innovative architecture aiming at a whole integration and deep facilitation of tourism service and information organization and blending, to enable the re-provisioning of novel services as advanced aggregates or re-elaborated ones. The proposed solution will demonstrate its effectiveness in the context of Smart Tourism by choosing the real use case of the "Francigena way" (a pilgrim historical path), the Italian part.
信息技术的持续发展正在彻底改变许多技术领域和社会方面，也在重塑我们的行为方式和寻找娱乐休闲服务的方式。在这种背景下，旅游体验要求增强用户参与度和融合度，通过利用本地存在的差异化旅游服务和信息，通过推动客户的积极参与，以及利用越来越多的部署在许多现实中的传感器和物联网设备，来创造更加个性化和互联的体验。然而，旅游领域采用的服务和技术的深度碎片化，使得由客户感知和物联网提供的所有信息都具有特征，而且物联网的异构性和深层冲突也严重影响了智能旅游的有效组织。本文提出了 APERTO5.0（一种用于个性化和服务及数据精细化以重塑旅游产品的架构 5.0），这是一种创新的架构，旨在实现旅游服务和信息组织的整体集成和深度促进，以实现新型服务的重新配置，作为高级聚合或重新精细化的服务。所提出的解决方案将通过选择“弗朗西亚纳之路”（一条朝圣历史之路）的实际用例，即意大利部分，来证明其在智能旅游中的有效性。
