Shore B E, Franks P
Med Care. 1986 Jul;24(7):580-9.
While patient satisfaction has been studied extensively and considered an outcome measure of physician-patient encounters, physician satisfaction has received limited consideration. The reliability and validity of an "encounter-specific" physician satisfaction scale were examined. The Delphi technique was used to develop a 39-item questionnaire comprising four hypothesized domains of physician satisfaction: interactive, personal, professional, and contextual. Factor analysis supported two of the four hypothesized categories. Exclusion of all items not contributing to the reliability of the two subscales or differentiating between high and low scores in an item analysis allowed a condensation of the scale. This 16-item scale was tested in a second phase of the study, which supported the reliability and validity of the two-dimension encounter-specific physician satisfaction scale. Further use of the scale may prove useful in exploring this neglected component of physician-patient encounters.
虽然患者满意度已得到广泛研究，并被视为医患互动的一项结果指标，但医生满意度受到的关注有限。本研究考察了一种“特定互动”医生满意度量表的信效度。采用德尔菲技术开发了一份包含39个条目的问卷，该问卷涵盖医生满意度的四个假设领域：互动、个人、专业和情境。因子分析支持了四个假设类别中的两个。通过在项目分析中排除所有对两个子量表的信度没有贡献或不能区分高分和低分的项目，对量表进行了精简。在研究的第二阶段对这个包含16个条目的量表进行了测试，结果支持了这种二维特定互动医生满意度量表的信效度。该量表的进一步应用可能有助于探索医患互动中这一被忽视的部分。
