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消费者对商业冰场重购意向的感知价值影响:社区互动的中介作用。

The Effect of Perceived Value on Consumers' Repurchase Intention of Commercial Ice Stadium: The Mediating Role of Community Interactions.

机构信息

Sports Business School, Beijing Sport University, Beijing 100084, China.

出版信息

Int J Environ Res Public Health. 2022 Mar 5;19(5):3043. doi: 10.3390/ijerph19053043.

Abstract

The 2022 Beijing Winter Olympics has created unprecedented opportunities for China's commercial ice rinks, where improving consumers' repurchase intention is essential for their high-quality development. This paper explores the mediation effect of community interactions between perceived value and commercial ice rink consumers' repurchase intention based on the theory of perceived value. Through a questionnaire survey, we collected 347 valid questionnaire from consumers of commercial ice rinks. Based on a structural equation model, the results show that consumers' perceived risk value significantly impacts community interactions and consumers' repurchase intention. Perceived functional, social, and emotional values positively affect community interactions but have an insignificant impact on the consumers' repurchase intention. Community interactions play a full mediation role between perceived emotional and social values and consumers' repurchase intention; they play partially mediating role between consumers' perceived risk value and repurchase intention and do not have mediating role between perceived functional value and consumers' repurchase intention. Therefore, we provide some practical suggestions: extending commercial ice rink product lines, creating unique intellectual property systems, improving consumer sports career planning, and enhancing risk management.

摘要

2022 年北京冬奥会为中国商业溜冰场创造了前所未有的机遇,提高消费者的重购意愿对其高质量发展至关重要。本文基于感知价值理论,探讨了感知价值与商业溜冰场消费者重购意愿之间的社区互动中介效应。通过问卷调查,我们从商业溜冰场消费者那里收集了 347 份有效问卷。基于结构方程模型,研究结果表明,消费者的感知风险价值对社区互动和消费者重购意愿有显著影响。感知功能、社会和情感价值对社区互动有正向影响,但对消费者重购意愿没有显著影响。社区互动在消费者感知情感和社会价值与消费者重购意愿之间发挥完全中介作用;在消费者感知风险价值与重购意愿之间发挥部分中介作用,在感知功能价值与消费者重购意愿之间不发挥中介作用。因此,我们提出了一些切实可行的建议:拓展商业溜冰场产品线、打造独特的知识产权体系、完善消费者运动生涯规划、加强风险管理。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/a547/8910724/6da3b8c92830/ijerph-19-03043-g001.jpg

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