Makowska-Tłomak Ewa, Bedyńska Sylwia, Skorupska Kinga, Paluch Julia
Institute of Psychology, SWPS University of Social Sciences and Humanities, Warsaw, Poland.
Polish Japanese Academy of Information Technology, Warsaw, Poland.
Front Psychol. 2022 Mar 22;13:732301. doi: 10.3389/fpsyg.2022.732301. eCollection 2022.
Generally, the solutions based on information and communication technologies (ICT) provide positive outcomes for both companies and employees. However, the process of digital transformation (DT) can be the cause of digital transformation stress (DTS), when the work demands caused by fast implementation of ICT are elevated and employees' resources are limited. Based on the Job Demand-Resources (JD-R) Model we claim that DT, rapidly accelerating in the COVID-19 pandemic, can increase the level of DTS and general stress at work. To reduce these negative effects of DTS, we propose the online intervention aimed to strengthen employees' resources, such as self-efficacy. In this article we evaluate the effectiveness of the blended intervention, based on cognitive behavioral therapy (CBT) and social cognitive therapy, composed of a prototyped online training (e-stressless) and series of interactive online workshops. In a longitudinal study, we examined the change in DTS, perceived stress at work, attitudes toward DT, self-efficacy and burnout in two time points, before and after the intervention. We compared five groups of participants (558 in total), three groups not qualified ( = 417), and two groups qualified to intervention ( = 141). Our results revealed that the designed blended intervention decreased DTS and one of the dimensions of burnout, namely disengagement. More specifically, the results showed that in the group of active participants of the blended intervention DTS significantly decreased [ = 3.23, = 3.00, (432) = 1.96, = 0.051], and in the group of ineligible participants DTS significantly increased [ = 1.76, = 2.02, (432) = 4.17, < 0.001]. This research paves way for the creation of blended online intervention which could help in addressing employee digital transformation stress before it starts having adverse effects on employee performance and well-being.
一般来说，基于信息通信技术（ICT）的解决方案能为公司和员工带来积极成果。然而，当因快速实施ICT导致的工作需求增加而员工资源有限时，数字转型（DT）过程可能会引发数字转型压力（DTS）。基于工作需求-资源（JD-R）模型，我们认为在新冠疫情期间迅速加速的DT会增加DTS水平和工作中的总体压力。为减少DTS的这些负面影响，我们提出旨在增强员工资源（如自我效能感）的在线干预措施。在本文中，我们评估了基于认知行为疗法（CBT）和社会认知疗法的混合干预措施的有效性，该措施由一个原型在线培训（e-stressless）和一系列互动在线工作坊组成。在一项纵向研究中，我们在干预前后的两个时间点考察了DTS、工作压力感知、对DT的态度、自我效能感和倦怠的变化。我们比较了五组参与者（共558人），三组不符合条件（n = 417），两组符合干预条件（n = 141）。我们的结果显示，设计好的混合干预降低了DTS以及倦怠的一个维度，即脱离工作状态。更具体地说，结果表明在混合干预的积极参与者组中，DTS显著降低[M1 = 3.23，M2 = 3.00，t(432) = 1.96，p = 0.051]，而在不符合条件的参与者组中，DTS显著增加[M1 = 1.76，M2 = 2.02，t(432) = 4.17，p < 0.001]。这项研究为创建混合在线干预措施铺平了道路，该措施有助于在员工数字转型压力开始对员工绩效和幸福感产生不利影响之前加以解决。
