Rowlinson J S
Queen Alexandra Hospital, Portsmouth Hospitals University NHS Trust, Portsmouth, Hampshire, UK.
J Patient Exp. 2022 Apr 4;9:23743735221092549. doi: 10.1177/23743735221092549. eCollection 2022.
This report describes introducing "Finding Cards" as a solution to improve relatives' experience. Arriving at an emergency department (ED) can feel daunting for relatives. The simple bespoke Finding Card is handed to the relative on arrival. The card can help relatives feel less overwhelmed when attempting to find their family member who is a patient within one of many subsections of the ED. The card helps the relative remember the patient location, it reassures and gives confidence that help will be available if they become lost, it empowers relatives to approach any staff member for help, it supports relatives to feel at ease. The Finding Card enables clinical staff to immediately know the location any lost relative is trying to find, minimizes the length of interruptions to health professionals, improving patient safety. This simple, cost-effective tool to improve relatives' experience and limit interruptions, could easily be replicated in large EDs.
本报告介绍了引入“寻亲卡”作为改善亲属体验的解决方案。对于亲属来说，抵达急诊科可能会让人感到畏惧。在亲属抵达时，会递上一张简单定制的寻亲卡。当亲属试图在急诊科的众多分区之一中找到他们作为患者的家庭成员时，这张卡可以帮助他们减轻不知所措的感觉。这张卡有助于亲属记住患者的位置，让他们安心，并让他们相信如果迷路会得到帮助，使亲属有信心向任何工作人员求助，让他们感到自在。寻亲卡使临床工作人员能够立即知道任何迷路亲属试图找到的位置，将对医护人员的干扰时间减至最短，提高患者安全。这个简单且经济高效的工具可改善亲属体验并减少干扰，很容易在大型急诊科中推广。
