Bouabida Khayreddine, Malas Kathy, Talbot Annie, Desrosiers Marie-Ève, Lavoie Frédéric, Lebouché Bertrand, Taghizadeh Niloofar, Normandin Louise, Vialaron Cécile, Fortin Olivier, Lessard David, Pomey Marie-Pascale
Research Center of the Hospital Center of the University of Montreal (CRCHUM), Montreal, QC H2X 0A9, Canada.
Department of Health Management, Evaluation, and Policy, School of Public Health, University of Montreal, Montreal, QC H3N 1X9, Canada.
J Pers Med. 2022 Mar 25;12(4):529. doi: 10.3390/jpm12040529.
The COVID-19 pandemic created an urgent need to act to reduce the spread of the virus and alleviate congestion in healthcare services, protect health professionals, and help them maintain satisfactory quality and safety of care. Remote monitoring platforms (RPM) emerged as potential solutions. In this study, we evaluate, from health professionals' perspectives, the capacity and contribution of two different digital platforms to maintain quality, safety, and patient engagement in care. A cross-sectional study was conducted using a survey in which a total of 491 health professionals participated. The results show that, in general, user perceptions of the quality and safety of care provided through the platforms were positive. The ease of access to health professionals' services in general and shorter waiting times for patients were the two main features that were highly appreciated by most participants. However, some problems were encountered during the use of these two platforms, such as a lack of training and/or direct support for users. To improve the two platforms and maximize their use, the areas for improvement and the issues identified should be addressed as part of a collaborative process involving health professionals and patients as well as health system leaders, decision-makers, and digital platform providers.
新冠疫情促使人们迫切需要采取行动，以减少病毒传播、缓解医疗服务拥堵、保护医护人员，并帮助他们维持令人满意的医疗质量和安全。远程监测平台（RPM）应运而生，成为潜在的解决方案。在本研究中，我们从医护人员的角度评估了两种不同数字平台在维持医疗质量、安全和患者参与度方面的能力和贡献。我们通过一项调查开展了一项横断面研究，共有491名医护人员参与。结果表明，总体而言，用户对通过这些平台提供的医疗质量和安全的看法是积极的。大多数参与者高度赞赏的两个主要特点是，一般来说，获取医护人员服务很便捷，患者等待时间较短。然而，在使用这两个平台的过程中也遇到了一些问题，比如缺乏对用户的培训和/或直接支持。为了改进这两个平台并最大限度地发挥其作用，应将确定的改进领域和问题作为一个协作过程的一部分加以解决，该过程涉及医护人员、患者以及卫生系统领导者、决策者和数字平台提供商。
