Charters Emma, Khom Maite J, Baker Jacqueline, Lindsay Toni
Department of Head and Neck Surgery, Sydney Head and Neck Cancer Institute, Chris O'Brien Lifehouse, Australia.
Contemp Oncol (Pozn). 2022;26(1):44-48. doi: 10.5114/wo.2022.115047. Epub 2022 Mar 29.
To compare and analyse satisfaction and costs of telehealth services for patients receiving allied health services at a quaternary oncology hospital.
Cross-sectional design survey distributed to patients who had received outpatient allied health (psych-oncology, dietetics, speech pathology) telehealth services from March November 2020. Responses regarding satisfaction and barriers relating to telehealth were examined, and costs calculated.
A total of 156 surveys were distributed, 124 were completed and included in the analysis. The majority of respondents (56%) were female patients, with a median age of 57 years. Survey results revealed that 89% of respondents would access allied health consultations using telehealth again, of whom 14.5% indicated that they preferred telehealth to a face-to-face appointment. Common barriers to service delivery were internet connection, inability to perform physical examination via telehealth, and patient unfamiliarity with technology. Levels of satisfaction were high, with 92.7% of respondents either satisfied or very satisfied with the allied health telehealth service offered. Only 1.5% of the participants were dissatisfied on account of unfamiliarity with the technology and preference for face-to-face contact with their clinician.To attend a face-to-face allied health consultation 90% of respondents would have to drive to the hospital, with cost of petrol and parking per trip calculated to be an average of $ 51.25.
Allied health service delivered via telehealth was met with high rates of satisfaction and resulted in lower patient costs.
比较和分析一家四级肿瘤医院接受联合健康服务的患者对远程医疗服务的满意度和成本。
采用横断面设计调查，向2020年3月至11月期间接受门诊联合健康（心理肿瘤学、营养学、言语病理学）远程医疗服务的患者发放调查问卷。调查了患者对远程医疗的满意度和相关障碍，并计算了成本。
共发放156份调查问卷，124份完成并纳入分析。大多数受访者（56%）为女性患者，年龄中位数为57岁。调查结果显示，89%的受访者会再次使用远程医疗进行联合健康咨询，其中14.5%的受访者表示他们更喜欢远程医疗而非面对面预约。服务提供的常见障碍包括网络连接、无法通过远程医疗进行体格检查以及患者对技术不熟悉。满意度较高，92.7%的受访者对所提供的联合健康远程医疗服务感到满意或非常满意。只有1.5%的参与者因不熟悉技术和更喜欢与临床医生面对面接触而不满意。90%的受访者若要参加面对面的联合健康咨询，需开车前往医院，每次汽油和停车费用平均计算为51.25美元。
通过远程医疗提供的联合健康服务获得了较高的满意度，且降低了患者成本。
