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Artificial Intelligence Decision-Making Transparency and Employees' Trust: The Parallel Multiple Mediating Effect of Effectiveness and Discomfort.

作者信息

Yu Liangru, Li Yi

机构信息

School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing 400065, China.

出版信息

Behav Sci (Basel). 2022 Apr 27;12(5):127. doi: 10.3390/bs12050127.


DOI:10.3390/bs12050127
PMID:35621424
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9138134/
Abstract

The purpose of this paper is to investigate how Artificial Intelligence (AI) decision-making transparency affects humans' trust in AI. Previous studies have shown inconsistent conclusions about the relationship between AI transparency and humans' trust in AI (i.e., a positive correlation, non-correlation, or an inverted U-shaped relationship). Based on the stimulus-organism-response (SOR) model, algorithmic reductionism, and social identity theory, this paper explores the impact of AI decision-making transparency on humans' trust in AI from cognitive and emotional perspectives. A total of 235 participants with previous work experience were recruited online to complete the experimental vignette. The results showed that employees' perceived transparency, employees' perceived effectiveness of AI, and employees' discomfort with AI played mediating roles in the relationship between AI decision-making transparency and employees' trust in AI. Specifically, AI decision-making transparency (vs. non-transparency) led to higher perceived transparency, which in turn increased both effectiveness (which promoted trust) and discomfort (which inhibited trust). This parallel multiple mediating effect can partly explain the inconsistent findings in previous studies on the relationship between AI transparency and humans' trust in AI. This research has practical significance because it puts forward suggestions for enterprises to improve employees' trust in AI, so that employees can better collaborate with AI.

摘要
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6bab/9138134/a584a509a7da/behavsci-12-00127-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6bab/9138134/41fdddd5c7fa/behavsci-12-00127-g0A1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6bab/9138134/a584a509a7da/behavsci-12-00127-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6bab/9138134/41fdddd5c7fa/behavsci-12-00127-g0A1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6bab/9138134/a584a509a7da/behavsci-12-00127-g001.jpg

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本文引用的文献

[1]
Understanding the Impact of Generation Z on Risk Management-A Preliminary Views on Values, Competencies, and Ethics of the Generation Z in Public Administration.

Int J Environ Res Public Health. 2022-3-24

[2]
Effect of AI Explanations on Human Perceptions of Patient-Facing AI-Powered Healthcare Systems.

J Med Syst. 2021-5-4

[3]
Trust in artificial intelligence within production management - an exploration of antecedents.

Ergonomics. 2021-10

[4]
Towards Transparency by Design for Artificial Intelligence.

Sci Eng Ethics. 2020-12

[5]
In AI We Trust: Ethics, Artificial Intelligence, and Reliability.

Sci Eng Ethics. 2020-10

[6]
Human-like machines: Transparency and comprehensibility.

Behav Brain Sci. 2017-1

[7]
Trust in automation: integrating empirical evidence on factors that influence trust.

Hum Factors. 2015-5

[8]
Algorithm aversion: people erroneously avoid algorithms after seeing them err.

J Exp Psychol Gen. 2014-11-17

[9]
Trust in leadership: meta-analytic findings and implications for research and practice.

J Appl Psychol. 2002-8

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