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精益六西格玛定义、测量、分析、改进、控制(LSS DMAIC)框架:社区药房药剂师疫苗推荐质量改进的创新策略。

The Lean Six Sigma Define, Measure, Analyze, Implement, Control (LSS DMAIC) Framework: An Innovative Strategy for Quality Improvement of Pharmacist Vaccine Recommendations in Community Pharmacy.

作者信息

Hohmeier Kenneth C, Renfro Chelsea, Loomis Benjamin, Alexander Connor E, Patel Urvi, Cheramie Matthew, Cernasev Alina, Hagemann Tracy, Chiu Chi-Yang, Chisholm-Burns Marie A, Gatwood Justin D

机构信息

Department of Clinical Pharmacy and Translational Science, College of Pharmacy, University of Tennessee Health Science Center, Nashville, TN 37211, USA.

Department of Clinical Pharmacy and Translational Science, College of Pharmacy, University of Tennessee Health Science Center, Memphis, TN 38163, USA.

出版信息

Pharmacy (Basel). 2022 Apr 22;10(3):49. doi: 10.3390/pharmacy10030049.

DOI:10.3390/pharmacy10030049
PMID:35645328
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9149925/
Abstract

Community pharmacies represent a highly accessible and convenient setting for vaccination. However, setting-specific barriers exist which contribute to suboptimal vaccination rates, particularly for pneumococcal vaccinations. One proven quality improvement framework growing in use within healthcare settings is Lean Six Sigma (LSS). This paper describes the application of the LSS framework in select locations of a national pharmacy chain. The implementation of a training program for improved recommendation techniques to promote higher rates of pneumococcal vaccinations in high-risk adult populations is also addressed. A mixed-methods approach including pre/post quasi-experimental design and in-depth key informant interviews was used.

摘要

社区药房是进行疫苗接种的一个极易到达且方便的场所。然而,特定场所存在一些障碍,导致疫苗接种率未达最佳水平,尤其是肺炎球菌疫苗接种率。精益六西格玛(LSS)是一种在医疗环境中使用越来越广泛的经过验证的质量改进框架。本文描述了LSS框架在一家全国性连锁药店的部分门店中的应用。还探讨了实施一项培训计划,以改进推荐技术,提高高危成年人群的肺炎球菌疫苗接种率。采用了一种混合方法,包括前后准实验设计和深入的关键信息提供者访谈。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/422d/9149925/9d423e8a59b4/pharmacy-10-00049-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/422d/9149925/0a87c33891c1/pharmacy-10-00049-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/422d/9149925/9d423e8a59b4/pharmacy-10-00049-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/422d/9149925/0a87c33891c1/pharmacy-10-00049-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/422d/9149925/9d423e8a59b4/pharmacy-10-00049-g002.jpg

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Use of value stream mapping to improve the medication synchronization process.运用价值流图改善药物同步化流程。
J Am Pharm Assoc (2003). 2022 May-Jun;62(3):740-749.e3. doi: 10.1016/j.japh.2021.12.007. Epub 2021 Dec 21.
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Communicating With Vaccine-Hesitant Parents: A Narrative Review.
与疫苗犹豫家长沟通:叙事综述。
Acad Pediatr. 2021 May-Jun;21(4S):S24-S29. doi: 10.1016/j.acap.2021.01.018.
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Facilitating pneumococcal vaccination among high-risk adults: Impact of an assertive communication training program for community pharmacists.促进高危成年人的肺炎球菌疫苗接种:社区药剂师强化沟通培训计划的影响。
J Am Pharm Assoc (2003). 2021 Sep-Oct;61(5):572-580.e1. doi: 10.1016/j.japh.2021.04.011. Epub 2021 Apr 18.
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Extent of and Reasons for Vaccine Hesitancy in Adults at High-Risk for Pneumococcal Disease.成人对肺炎球菌疾病高危人群疫苗犹豫的程度和原因。
Am J Health Promot. 2021 Sep;35(7):908-916. doi: 10.1177/0890117121998141. Epub 2021 Mar 4.
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Motivational interviewing: A powerful tool to address vaccine hesitancy.动机性访谈:解决疫苗犹豫问题的有力工具。
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