Department of Medicine, Beth Israel Deaconess Medical Center, Boston, MA, USA.
Division of Clinical Informatics, Beth Israel Deaconess Medical Center, Brookline, MA, USA.
Stud Health Technol Inform. 2022 Jun 6;290:410-413. doi: 10.3233/SHTI220107.
Patient experience while using telehealth services impacts patient care, and health system incentives and reimbursement. Therefore, the patient experience should be continuously improved, which requires evaluation. Surveying patients is integral to this process. Ideally, patient experience surveys used to evaluate telehealth services should cover patient experience sub-themes, be validated, and minimize bias. This paper evaluates how current validated patient experience surveys cover patient experience sub-themes, and how many are telehealth-specific. We collected 11 validated patient experience surveys. We then extracted five themes and 114 sub-themes of the patient experience. We evaluated survey questions against patient experience sub-themes. We found that current validated patient experience surveys cover, at most, 20.2% of patient experience sub-themes, with the most common sub-themes being "Psychosocial Needs" (81.8%) and "Information: Treatment" (72.7%). We cross-referenced validated patient experience surveys against validated telehealth-specific surveys. Only one validated patient experience survey (PEQ) was also telehealth-specific.
患者在使用远程医疗服务时的体验会影响患者护理和医疗系统的激励措施和报销。因此，应该不断改进患者体验，这需要进行评估。调查患者是这一过程的重要组成部分。理想情况下，用于评估远程医疗服务的患者体验调查应该涵盖患者体验子主题，经过验证，并尽量减少偏差。本文评估了当前经过验证的患者体验调查如何涵盖患者体验子主题，以及有多少是专门针对远程医疗的。我们收集了 11 份经过验证的患者体验调查。然后，我们从患者体验中提取了五个主题和 114 个子主题。我们根据患者体验子主题评估了调查问题。我们发现，目前经过验证的患者体验调查最多涵盖了患者体验子主题的 20.2%，最常见的子主题是“心理社会需求”（81.8%）和“信息：治疗”（72.7%）。我们将经过验证的患者体验调查与经过验证的专门针对远程医疗的调查进行了交叉参考。只有一份经过验证的患者体验调查（PEQ）也是专门针对远程医疗的。
