Robert Schuman Centre for Advanced Studies, European University Institute,121 Via Giovanni Boccaccio, 50133 Florence, Italy.
Eval Program Plann. 2022 Aug;93:102118. doi: 10.1016/j.evalprogplan.2022.102118. Epub 2022 Jun 21.
Digitalisation and adaptation of governance to the digital age arguably transform the relationship between agents (i.e., public institutions) and clients (i.e., citizens) in policy-making. E-governance is the most widely used term for the result of this digital transformation in view of the changing nature of politics. This special issue zooms into digitalised public services by discussing practices and challenges in their provision, usage and evaluation. In doing so, it highlights interaction of e-governance (relationship among citizens, government, public and private actors notably in the context of digitalisation and innovation) and e-government (public services enabled by ICT). Contributions to the special issue identify challenges and pitfalls in implementing and evaluating e-governance by analysing different policy areas and geographical regions. The findings of the contributions suggest that factors of e-governance performance that potentially serve as evaluation criteria tend to be (overly) sensitive to context, i.e. policy area, systemic constellations, institutional settings, and administrative traditions in question. Consequently, attempts to evaluate e-governance, at least based on the empirical insight demonstrated in this special issue, remain limited to specific tools, instruments and contexts through which e-governance is operationalised and delivered (e.g., websites, projects and policy initiatives).
数字化和治理的适应无疑改变了政策制定中代理人（即公共机构）和客户（即公民）之间的关系。鉴于政治性质的变化，电子治理是用于描述这种数字化转型结果的最广泛使用的术语。本期特刊通过讨论数字化公共服务的实践和挑战，聚焦于数字化公共服务。这样做突出了电子治理（公民、政府、公共和私营部门之间的关系，特别是在数字化和创新背景下）和电子政务（通过信息和通信技术提供的公共服务）的互动。本期特刊的贡献通过分析不同的政策领域和地理区域，确定了在实施和评估电子政务方面的挑战和陷阱。这些贡献的发现表明，作为评估标准的电子政务绩效因素往往（过于）受限于特定的环境，即政策领域、系统结构、制度环境和所涉及的行政传统。因此，根据本期特刊中展示的实证见解，评估电子政务的尝试至少受到通过何种手段（如网站、项目和政策举措）来实现和提供电子政务来限制。
