University of Utah, USA.
George Mason University, USA.
Curr Opin Psychol. 2022 Oct;47:101383. doi: 10.1016/j.copsyc.2022.101383. Epub 2022 Jun 9.
Questions are important tools for uncovering information, but to avoid deception, question askers must be strategic in what and how they ask-and consider the social implications of their questions. Askers should consider that in addition to soliciting information, questions also signal information about expected answers, askers' own knowledge, and the parties' relationship. We review literature on deception, conversations, and impression management to discuss signals embedded in question phrasing, and how these signals affect the truthfulness of respondents' disclosures. Askers can increase truthful disclosure by remaining neutral about the desirability of possible responses, conveying knowledge of the topic, and signaling trust. We identify how asking better questions requires being more cognizant of the informational and relational signals that questions send.
问题是揭示信息的重要工具,但为了避免欺骗,提问者必须在提问的内容和方式上具有策略性——并考虑问题的社会含义。提问者应该考虑到,除了收集信息外,问题还可以传递有关预期答案、提问者自身知识和双方关系的信息。我们回顾了有关欺骗、对话和印象管理的文献,讨论了问题措辞中嵌入的信号,以及这些信号如何影响受访者披露信息的真实性。提问者可以通过对可能回答的可取性保持中立、表现出对话题的了解以及发出信任信号来增加真实披露。我们确定了如何通过更加意识到问题发出的信息和关系信号来提出更好的问题。