Tsai Yao-Lin, Wadgaonkar Chinmay, Chun Bohkyung, Knight Heather
Oregon State University, Corvallis, Oregon United States.
Int J Soc Robot. 2022;14(7):1605-1624. doi: 10.1007/s12369-022-00898-7. Epub 2022 Jun 28.
This paper presents the results of a three-week in-the-wild deployment of a wizarded service robot in a shared campus workplace. The study introduces , a concept in which a wizarded robot acts as a mediated anthropologist, used in this case, to further our understandings of how service robots impact and integrate into everyday workplace experiences. Our research site included participants familiar with robots, recruited from 90+ students and faculty working in a shared lab space. Our wizarding team visited these participants each workday they were there for three weeks, navigating open office and lab spaces to remind participants to be aware of their mental, physical, and nutritional health needs. Using a semi-structured format, the wizards adapted the standard interaction flow to the situation. This interaction sequence was guided via pre-populated buttons on our health coach interface, with human wizards triggering the timing and adding extra responses as felt natural. Our ethnography-informed approach used the social knowledge of both participants and wizards, blending the robot into the cultural environment in which it was operating. Our data supports the positive impact of fluent service robot experience on participant mood and overall workplace experience. This suggests that effectively designed service robots can benefit workplace environments above and beyond their intended functions.
本文展示了一个向导式服务机器人在大学校园共享工作场所进行为期三周的实地部署的结果。该研究引入了“向导式机器人充当媒介人类学家”这一概念，在此案例中，其目的是深化我们对服务机器人如何影响并融入日常工作场所体验的理解。我们的研究地点包括从90多名在共享实验室空间工作的学生和教职员工中招募的熟悉机器人的参与者。我们的向导团队在他们在那里的三个工作日里每天都去拜访这些参与者，穿梭于开放式办公室和实验室空间，提醒参与者注意他们的心理、身体和营养健康需求。向导们采用半结构化形式，使标准互动流程适应当前情况。这种互动序列由我们健康教练界面上预先填充的按钮引导，真人向导触发时机并根据自然感觉添加额外回复。我们基于人种志的方法利用了参与者和向导的社会知识，将机器人融入其运行的文化环境中。我们的数据支持了流畅的服务机器人体验对参与者情绪和整体工作场所体验的积极影响。这表明，经过有效设计的服务机器人能够在其预期功能之外，为工作场所环境带来益处。
