Pudong New Area Health Inspection Agency, Shanghai, China.
Shanghai University of Medicine & Health Sciences Affiliated Zhoupu Hospital, Shanghai, China.
Inquiry. 2022 Jan-Dec;59:469580221112837. doi: 10.1177/00469580221112837.
In order to find out the competency elements of excellent front-line health inspector, and to improve the comprehensive quality and law enforcement level, we conducted this study. Firstly, key Behavior Event Interview (BEI) was used to find out the competency elements of front-line inspector. From May to September in 2020, 7 health inspectors engaged in front-line inspection and law enforcement work in the Pudong New Area Health Inspection agency were interviewed by using the method of key Behavior Event Interview (BEI). Meanwhile, the competency differences of front-line personnel with different performance levels were compared by analyzing the difference of the average grade score, the highest grade score and so on of inspectors in different performance groups. Then the method of expert consultation was used to verify the rationality of the extracted competency elements. Combined with the results of expert consultation and the results of key Behavior Event Interview (BEI), the prominent competency elements of excellent front-line health inspector were found out. The total 6 prominent competency elements were investigation and evidence collection ability, on-site control ability, legal awareness, career love, communication and coordination ability, teamwork ability. Cohen's Kappa coefficient of the 2 coders was more than 0.6, which had high consistency. The key Behavior Event Interview (BEI) is scientific and reasonable method to find out prominent competency elements of excellent front-line health inspector, and the prominent competency elements found out will be helpful in the human resources planning and management of health inspection in the future.
为了找出优秀一线卫生监督员的能力要素，提高其综合素质和执法水平，我们开展了此项研究。首先，采用关键行为事件访谈法（BEI）找出一线监督员的能力要素。2020 年 5 月至 9 月，采用关键行为事件访谈法（BEI）对浦东新区卫生监督所从事一线监督执法工作的 7 名卫生监督员进行访谈。同时，通过对不同绩效组的监督员平均得分、最高得分等的差异分析，比较不同绩效水平的一线人员的能力差异。然后采用专家咨询法对提取的能力要素进行合理性验证。结合专家咨询结果和关键行为事件访谈（BEI）的结果，找出优秀一线卫生监督员的突出能力要素。共提取出 6 项突出能力要素，分别为调查取证能力、现场控制能力、法律意识、职业热爱、沟通协调能力、团队合作能力。2 名编码员的 Cohen's Kappa 系数均大于 0.6，一致性较高。关键行为事件访谈（BEI）是找出优秀一线卫生监督员突出能力要素的科学合理方法，所找出的突出能力要素将有助于未来卫生监督的人力资源规划和管理。
