Department of Computer Science and Systems, University of Murcia, 30100 Murcia, Spain.
Int J Environ Res Public Health. 2022 Jul 22;19(15):8947. doi: 10.3390/ijerph19158947.
Teleworking is an everyday reality in today's world. Many companies are opting for this way of working remotely, as it improves employers' satisfaction along with the work-life balance and it does not lead to any significant reduction in performance. In general, the comfortable use of software applications is a priority, and quality aspects such as usability are of vital importance. In this paper, a novel workflow is proposed. It consists of the following components: (1) a tool to manage usability evaluations based on expert reviews, called Usevalia; (2) a set of heuristics to be considered when performing the evaluations; (3) a catalogue of usability requirements to guide the evaluations; (4) a checklist related to the heuristics to verify that the evaluations have been performed correctly by all the auditors; and (5) a set of tasks to know in advance the functionality of the applications to be audited. Personal health records (PHRs) were taken as a case study. This methodology made it possible to involve a total of 31 working groups that evaluated the usability of four PHRs. Concerning the main results, the evaluators agreed that with Usevalia the usability evaluations could go a step further because they are coordinated and can work together remotely. In addition, analyses of usability scores provided insight into current proposals for improving usability of applications.
远程办公是当今世界的常态。许多公司选择这种远程工作方式，因为它提高了雇主的满意度，同时也平衡了工作和生活，而且不会导致绩效显著下降。总的来说，软件应用程序的舒适使用是首要任务，而可用性等质量方面则至关重要。在本文中，提出了一种新的工作流程。它由以下组件组成：（1）一个基于专家评审的可用性评估管理工具，称为 Usevalia；（2）一套在进行评估时要考虑的启发式方法；（3）一个可用性需求目录，用于指导评估；（4）与启发式方法相关的检查表，以验证所有审核员是否正确地进行了评估；（5）一组任务，用于提前了解要审核的应用程序的功能。个人健康记录（PHR）被作为案例研究。该方法使得总共 31 个工作组能够评估四个 PHR 的可用性。关于主要结果，评估者一致认为，使用 Usevalia 可以更进一步地进行可用性评估，因为它们是协调的，可以远程协同工作。此外，对可用性分数的分析深入了解了当前提高应用程序可用性的建议。
