School of Arts and Sciences, D. Uznadze Institute of Psychology, Ilia State University, Tbilisi, Georgia.
Psych J. 2022 Dec;11(6):945-955. doi: 10.1002/pchj.583. Epub 2022 Aug 10.
This study aimed to investigate the relationship between job stress, burnout, and intention to leave, moderated by empathic concern and perspective-taking. The data were collected via the Maslach Burnout Inventory-Human Services Survey (MBI-HSS), Interpersonal Reactivity Index (IRI) measuring perspective-taking and empathic concern, Spielberger's Professional Stress Questionnaire, and a questionnaire measuring intention to leave. Medical doctors, nurses, and psychologists working in addiction facilities were surveyed. The results showed that, independently, job stress increases burnout and intention to leave. In addition, either cognitive or emotional factors of empathy prevent burnout and intention to leave; however, the preventing effect of each is reduced when they interact. Moreover, perspective-taking enhances the effect of job stress on intention to leave. This twofold effect of empathy for burnout and intention to leave provides practical implications for health-care professionals.
本研究旨在探讨工作压力、倦怠与离职意向之间的关系，并由共情关心和观点采择加以调节。数据通过 Maslach 职业倦怠量表-人力服务调查（MBI-HSS）、人际反应性指数（IRI）来衡量观点采择和共情关心、斯皮尔伯格职业压力问卷以及离职意向问卷收集。调查对象为成瘾治疗机构中的医生、护士和心理学家。结果表明，工作压力会独立增加倦怠和离职意向。此外，共情的认知或情感因素均可预防倦怠和离职意向；然而，当两者相互作用时，预防效果会降低。此外，观点采择会增强工作压力对离职意向的影响。共情对倦怠和离职意向的双重影响为医疗保健专业人员提供了实际意义。
