Feulner Simon, Sedlmeir Johannes, Schlatt Vincent, Urbach Nils
Branch Business & Information Systems Engineering, Fraunhofer Institute for Applied Information Technology FIT, Wittelsbacherring 10, 95447 Bayreuth, Germany.
FIM Research Center, University of Bayreuth, Wittelsbacherring 10, 95447 Bayreuth, Germany.
Electron Mark. 2022;32(3):1759-1777. doi: 10.1007/s12525-022-00573-9. Epub 2022 Jul 30.
Ticket fraud and ticket scalping activities often cause high costs as well as trust concerns for fans buying event tickets, especially in the secondary ticketing market. To address these issues, several publications and projects have proposed using blockchain technology to enable digital trust and ticket verifiability and thus to improve event ticketing systems. However, these approaches exhibit considerable privacy challenges and fall short concerning reliable, efficient visitor identification, which is necessary for controlling secondary market transactions. We demonstrate how a novel paradigm for end-user digital identity management, called self-sovereign identity (SSI), can be utilized to gain secondary market control. To do so, we follow a rigorous design science research approach to build and evaluate an SSI-based event ticketing framework. Our findings demonstrate that SSI-based event ticketing can enable efficient secondary market control by facilitating a practical implementation of the centralized exchange model. To generalize our results, we derive design principles for the efficient, reliable, and privacy-oriented ticket and identity verification and the use of revocation registries.
票务欺诈和黄牛活动往往会给购买活动门票的粉丝带来高昂成本以及信任问题，尤其是在二级票务市场。为了解决这些问题，一些出版物和项目提议使用区块链技术来实现数字信任和门票可验证性，从而改善活动票务系统。然而，这些方法存在相当大的隐私挑战，并且在可靠、高效的访客身份识别方面存在不足，而这对于控制二级市场交易是必要的。我们展示了一种名为自我主权身份（SSI）的新型终端用户数字身份管理范式如何能够用于获得二级市场控制权。为此，我们遵循严格的设计科学研究方法来构建和评估基于SSI的活动票务框架。我们的研究结果表明，基于SSI的活动票务可以通过促进集中交易模型的实际实施来实现对二级市场的有效控制。为了推广我们的结果，我们推导了用于高效、可靠和注重隐私的门票及身份验证以及撤销注册表使用的设计原则。
