School of Medicine, Institute of Health, Jimma University, Jimma, Ethiopia.
Public Health Faculty, Institute of Health, Jimma University, Jimma, Ethiopia.
BMC Health Serv Res. 2022 Aug 19;22(1):1058. doi: 10.1186/s12913-022-08459-4.
Measuring the caregivers' satisfaction is vital for the effectiveness of childcare. Children admitted to pediatric wards require special hospital situations, a bespoke approach from the medical team, and the participation of caregivers. It is important to give attention to the caregivers while planning for child services. The purpose of this study was to assess the caregiver's satisfaction with the services provided in pediatric wards of Jimma University Medical Center and identify its associated factors.
Facility-based cross-sectional study design was done at Jimma University Medical Center. Participants in the study were primary caregivers who spent two or more days in the pediatric ward with their admitted children. Data were collected from 400 selected caregivers. A consecutive sampling method was employed. Principal component analysis was done for all Likert scale instruments to extract factor (s) representing each of the scales and to have factor scores. Variables with the Likert scale were treated as continuous after principal component analysis was employed. Using these factor scores, a multiple linear regression analysis was carried out to identify factors associated with caregivers' satisfaction with service in pediatric wards. A significance level of less than 0.05 was used in the final model to determine statistical significance.
This study showed that caregivers' satisfaction with the services in the pediatric ward was 68%. Level of education (β = -0.24, (95% CI; -.411, -.070)), availability of basic facilities (β = 0.163, (95% CI; .063, .263)), patience to listen to patients' problem (β = 0.431, (95% CI; .324, .537, staff communication with client (β = 0.163, (95% CI; -4.839, -1.610)), availability of laboratory tests and its service (β = -0.964, (95% CI; -1.435, -.493)), availability of drug, imaging and service at radiology (β = 2.907, (95% CI; 1.470, 4.344)) and availability of pathology and its service (β = 1.869, (95% CI; .993, 2.746)) were significant factors associated with caregivers satisfaction with health service in pediatrics ward.
Caregivers were moderately satisfied. Education level, availability of basic facilities communication with client, and the availability of laboratory tests and drugs were factors that significantly associated with caregiver satisfaction. Hospital should avail laboratory tests and drugs in order to maintain high levels of caregiver satisfaction.
衡量照料者的满意度对于儿童保健的有效性至关重要。儿科病房收治的儿童需要特殊的医院环境、医疗团队的个性化方法和照料者的参与。在规划儿童服务时，关注照料者非常重要。本研究旨在评估吉姆马大学医学中心儿科病房提供的服务，了解照料者的满意度，并确定相关因素。
采用基于机构的横断面研究设计。研究对象为在儿科病房陪伴住院儿童并住院两天或以上的主要照料者。从 400 名选定的照料者中收集数据。采用连续抽样法。对所有李克特量表进行主成分分析，以提取代表每个量表的因子，并获得因子得分。经过主成分分析后，将李克特量表变量视为连续变量。使用这些因子得分，进行多元线性回归分析，以确定与儿科病房照料者对服务满意度相关的因素。在最终模型中使用小于 0.05 的显著性水平来确定统计学意义。
本研究显示，儿科病房照料者对服务的满意度为 68%。教育程度（β=-0.24，95%CI：-0.411，-0.070）、基本设施的可及性（β=0.163，95%CI：0.063，0.263）、耐心倾听患者问题（β=0.431，95%CI：0.324，0.537）、员工与客户的沟通（β=0.163，95%CI：-4.839，-1.610）、实验室检查及其服务的可及性（β=-0.964，95%CI：-1.435，-0.493）、药品、影像学和放射科服务的可及性（β=2.907，95%CI：1.470，4.344）和病理学及其服务的可及性（β=1.869，95%CI：0.993，2.746）是与儿科病房照料者对健康服务满意度相关的显著因素。
照料者满意度中等。教育程度、基本设施的可及性、与客户的沟通以及实验室检查和药物的可及性是与照料者满意度显著相关的因素。医院应提供实验室检查和药物，以维持高水平的照料者满意度。
