Aboubakr Rabaa M, Bayoumy Hala M M
Department of Pediatric Dentistry and Dental Public Health, Mansoura University, Mansoura, Egypt.
Department of Nursing, College of Nursing, Cairo University, Cairo, Egypt.
J Taibah Univ Med Sci. 2022 Feb 11;17(4):648-657. doi: 10.1016/j.jtumed.2022.01.009. eCollection 2022 Aug.
This study was aimed at evaluating the quality of educational services among dentistry and nursing students through use of the SERVQUAL model. Additionally, the effects of education sector, country, gender, and academic year on the quality of education services were studied.
A convenience sampling technique was used in this cross-sectional study to recruit 528 dentistry and nursing students in governmental and private sectors from Egypt and KSA. Data were collected through two self-administered questionnaires. The first questionnaire included participants' demographic characteristics, whereas the second questionnaire collected data on educational service quality by using the five-dimension SERVQUAL tool.
The total mean score for quality of education was 3.65. The mean reliability score was highest among all quality dimensions (3.79). A significant positive linear association was observed between the quality of education and educational sector, field of study, country, and academic year.
Students' perceptions of educational service quality were above average. Field of study had the largest main effect on the quality of educational services. Additionally, academic year, educational sectors, and country significantly influenced the quality of educational services.
本研究旨在通过使用SERVQUAL模型评估牙科和护理专业学生的教育服务质量。此外，还研究了教育部门、国家、性别和学年对教育服务质量的影响。
本横断面研究采用便利抽样技术，从埃及和沙特阿拉伯的政府和私营部门招募了528名牙科和护理专业学生。数据通过两份自填式问卷收集。第一份问卷包括参与者的人口统计学特征，而第二份问卷使用五维度SERVQUAL工具收集教育服务质量数据。
教育质量的总平均分为3.65。平均可靠性得分在所有质量维度中最高（3.79）。观察到教育质量与教育部门、研究领域、国家和学年之间存在显著的正线性关联。
学生对教育服务质量的感知高于平均水平。研究领域对教育服务质量的主要影响最大。此外，学年、教育部门和国家对教育服务质量有显著影响。
