Wenker Kilian
Friedrich-Alexander-Universität (FAU), Erlangen-Nürnberg, Germany.
Patterns (N Y). 2022 Aug 12;3(8):100545. doi: 10.1016/j.patter.2022.100545.
Employees face decisions every day-in the absence of supervision. The outcome of these decisions can be influenced by digital workplace design through the power of persuasive technology. This article provides a structured literature review based on recent research on persuasive technology in the workplace. It examines the design and use of persuasive systems from a variety of disciplinary perspectives and theories. The reviewed studies were categorized into the research streams of technology design, user-centered research, and gamification. The purpose of the studies is categorized using a modified definition of the persuasive systems design model. A number of experimental studies show that alignment of the employee's behavior with the employer's agenda can be achieved. A robust finding is the key role of interactivity in granting employees a subjective experience of rapid and meaningful feedback when using the interface.
员工每天都要在无人监督的情况下做出决策。这些决策的结果可能会受到数字工作场所设计的影响，借助劝导技术的力量。本文基于近期关于工作场所劝导技术的研究进行了结构化文献综述。它从各种学科视角和理论审视了劝导系统的设计与使用。所综述的研究被归类为技术设计、以用户为中心的研究以及游戏化等研究方向。这些研究的目的是根据劝导系统设计模型的修改定义进行分类的。一些实验研究表明，可以实现员工行为与雇主议程的一致。一个有力的发现是交互性在员工使用界面时给予其快速且有意义反馈的主观体验方面的关键作用。
