Department of Cancer and Surgery, Faculty of Medicine, Imperial College London, UK; Department of Radiology, Imperial Healthcare NHS Trust, London, UK.
Patient Representative.
Eur J Radiol. 2022 Oct;155:110464. doi: 10.1016/j.ejrad.2022.110464. Epub 2022 Aug 12.
Optimised communication between patients and the imaging team is an essential component of providing patient-centred and value-based care. Communication with patients can be challenging in the setting of busy radiology departments where there is a focus on efficient and accurate diagnosis. Traditionally, most results are provided directly to the referring clinician. However, the importance of direct communication between the radiologist and patient is increasingly relevant, particularly in the context of face-to-face settings such as rapid assessment and ultrasound clinics, and interventional radiology, as well as in written form through electronic patient portals. Artificial intelligence tools may improve efficiency, allowing more time for radiologists to communicate directly with patients. There is a need for dedicated training in communication skills for imaging professionals. This review considers the topic of patient communication in the setting of imaging departments and discusses the ways that communication skills may be improved through training and through harnessing emerging digital technologies that may enhance the quality of communication.
优化患者与影像团队之间的沟通是提供以患者为中心和基于价值的护理的重要组成部分。在以高效和准确诊断为重点的繁忙放射科环境中，与患者进行沟通具有挑战性。传统上，大多数结果直接提供给转诊临床医生。然而，放射科医生与患者之间直接沟通的重要性越来越突出，特别是在面对面的环境中，如快速评估和超声诊所、介入放射学，以及通过电子患者门户以书面形式。人工智能工具可以提高效率，为放射科医生与患者直接沟通留出更多时间。影像专业人员需要专门的沟通技巧培训。本综述探讨了影像科环境中患者沟通的主题，并讨论了通过培训以及利用新兴的数字技术来提高沟通技巧的方法，这些技术可以提高沟通质量。
