Johns Hopkins Center for Communication Programs, Baltimore, MD, USA.
Busara Center for Behavioral Economics, Nairobi, Kenya.
Glob Health Sci Pract. 2022 Aug 30;10(4). doi: 10.9745/GHSP-D-22-00036.
To contribute to strengthening family planning and reproductive health (FP/RH) programs by identifying behavioral factors that influence FP/RH professionals' knowledge management (KM) behaviors.
We conducted an online survey, in-depth interviews, and cocreation workshops between July 2019 and June 2020 with a convenience sample of FP/RH professionals in Africa, Asia, and the United States to explore their KM behaviors. We used descriptive statistics to analyze the survey data and inductive thematic analysis for the interviews, and we synthesized participant inputs from selected cocreation activities.
The samples consisted of 273 survey respondents, 23 interviewees, and 69 cocreation workshop participants. There were no significant differences in how professionals seek and share information by gender, role, or geographic region, except related to language barriers among Francophone professionals. FP/RH professionals reported using both digital sources and their professional networks to seek and share information. Choice overload and cognitive overload (when people are presented with too much information and in a way that is hard to understand, respectively) act as barriers as they seek and use information. Too many information sources lead to frustration and inaction and best practices are often not contextualized or specific enough for application. Positive KM organizational cultures help facilitate effective information sharing, but reluctance to share information persists due to fear of losing comparative advantage. FP/RH professionals noted that such barriers result in duplication of effort and lack of advancement in FP/RH programs.
To improve overall program impact, KM interventions in FP/RH and global health should reduce cognitive and choice overload, especially by curating and sharing practical, actionable information with essential details on context and how programs are implemented so that others can apply or adapt the learnings. Programs should use incentives to foster motivation to share this type of information.
通过识别影响计划生育和生殖健康（FP/RH）专业人员知识管理（KM）行为的行为因素，为加强计划生育和生殖健康方案做出贡献。
我们于 2019 年 7 月至 2020 年 6 月间采用便利抽样方法，对非洲、亚洲和美国的 FP/RH 专业人员进行了在线调查、深入访谈和共创工作坊，以探讨他们的 KM 行为。我们使用描述性统计分析来分析调查数据，并对访谈进行归纳主题分析，综合了部分共创活动中参与者的投入。
样本包括 273 名调查对象、23 名访谈对象和 69 名共创工作坊参与者。除了讲法语的专业人员存在语言障碍外，专业人员的性别、角色或地理区域对他们获取和分享信息的方式没有显著差异。FP/RH 专业人员报告称，他们既使用数字资源，也利用专业网络来获取和分享信息。信息过载和认知过载（分别指人们面对过多信息且难以理解的情况）会阻碍他们获取和使用信息。过多的信息来源会导致沮丧和无所作为，而最佳实践通常无法根据具体情况进行调整或具体应用。积极的 KM 组织文化有助于促进有效的信息共享，但由于担心失去相对优势，专业人员仍然不愿分享信息。FP/RH 专业人员指出，这些障碍导致 FP/RH 方案的工作重复且缺乏进展。
为了提高整体方案的影响力，FP/RH 和全球健康中的 KM 干预措施应减少认知和选择过载，尤其是通过策划和分享实用、可操作的信息，并提供有关背景和方案实施方式的关键细节，以便其他人可以应用或调整学习内容。方案应使用激励措施来促进分享此类信息的动机。
