Jie Wei, Poulova Petra, Haider Syed Arslan, Sham Rohana Binti
Graduate Business School, UCSI University, Kuala Lumpur, Malaysia.
Department of Informatics and Quantitative Methods, Faculty of Informatics and Management, University of Hradec Králové, Hradec Králové, Czechia.
Front Psychol. 2022 Aug 29;13:951103. doi: 10.3389/fpsyg.2022.951103. eCollection 2022.
E-commerce has led to a significant increase in internet purchases. The marketing sector is very competitive these days, and marketers have a difficult task: understanding the behavior of their customers. Strategic marketing planning relies heavily on consumer behavior since the consumer acts as the user, buyer, and payer in that process. Consumers' behavior changes in response to shifts in the factors that influence it. The purpose of this research is to show how Internet usage influence on consumer impulsive buying behavior of agriculture products through moderating role personality traits and emotional intelligence in China organic market. The data gathered in three months from January to March 2022, due to COVID-19 pandemic data was gathered through an online survey questionnaire sent by Chinese social media platforms including WeChat and an email address. The PLS-SEM technique and the SmartPLS software version 3.2.8 were used for data analyses. The result revealed that internet usage positively and significantly influences consumer impulsive buying behavior. Also, both moderator personality trait and emotional intelligence positively and significantly moderate the relationship between internet usage and consumer impulsive buying behavior. Lastly, theoretical and practical implications, and future directions were discussed.
电子商务导致了网络购物的显著增长。如今,营销领域竞争激烈,营销人员面临一项艰巨任务:了解客户行为。战略营销规划严重依赖消费者行为,因为在这一过程中消费者既是使用者、购买者,也是支付者。消费者行为会随着影响因素的变化而改变。本研究的目的是展示在中国有机市场中,互联网使用如何通过调节个性特质和情商的作用,影响消费者对农产品的冲动购买行为。由于新冠疫情,数据于2022年1月至3月的三个月内收集,通过包括微信在内的中国社交媒体平台发送在线调查问卷以及电子邮件地址来收集数据。使用偏最小二乘结构方程模型(PLS-SEM)技术和SmartPLS软件3.2.8版本进行数据分析。结果显示,互联网使用对消费者冲动购买行为有正向且显著的影响。此外,调节变量个性特质和情商都对互联网使用与消费者冲动购买行为之间的关系有正向且显著的调节作用。最后,讨论了理论和实践意义以及未来方向。