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基于认知和情感环境的旅游目的地形象对游客口碑传播影响的模型构建。

Model Construction of the Influence of Tourist Destination Image on Tourists' Word-of-Mouth Communication Based on Cognitive and Emotional Environment.

机构信息

Tourism College of Zhejiang, Hangzhou 311231, China.

出版信息

J Environ Public Health. 2022 Sep 16;2022:3343946. doi: 10.1155/2022/3343946. eCollection 2022.

Abstract

Tourists base a significant portion of their decisions on the perception they have of a place, which is formed over a protracted period of time and serves as the foundation for word-of-mouth marketing. It is uncommon to talk about how to include travellers' word-of-mouth into tourism research. At the same time, the perception of a travel place has an impact on the entire travel experience as well as posttravel behaviour. This research investigates the impact of tourist destination image on travellers' word-of-mouth communication, and it builds a model of travellers' tourism awareness word-of-mouth communication based on the dual perspectives of cognition and emotion. The study demonstrates that the age of tourists accounted for the biggest proportion-up to 84.3%-among the three parameters influencing word-of-mouth communication among tourists. Second, the highest percentage for tourists' educational attainment is 61.1%; third, the highest percentage for tourists' occupation is 55.4%, demonstrating that age is the primary factor. The kind and strength of visitors' emotional reactions to the environment at their destination are determined by their emotions and the surrounding environment. Integration, which is reflected in tourists' tolerance and proximity to the destination environment, is the cognitive assessment of their perception of the location.

摘要

游客的决策在很大程度上取决于他们对一个地方的感知,这种感知是在一个漫长的时期内形成的,是口碑营销的基础。很少有人谈论如何将旅行者的口碑纳入旅游研究中。同时,对旅游目的地的看法会影响整个旅游体验和旅行后的行为。本研究探讨了旅游目的地形象对旅行者口碑传播的影响,并基于认知和情感的双重视角构建了旅行者旅游意识口碑传播模型。研究表明,在影响游客口碑传播的三个参数中,游客年龄占比最大,高达 84.3%。其次,游客受教育程度最高的比例为 61.1%;第三,游客职业最高比例为 55.4%,表明年龄是主要因素。游客对目的地环境的情绪反应的类型和强度取决于他们的情绪和周围环境。融合,体现在游客对目的地环境的宽容和亲近程度上,是他们对地点感知的认知评估。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d160/9507658/756878625474/JEPH2022-3343946.001.jpg

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