Department of Informatics, University of Oslo, Ole-Johan Dahls Hus, Oslo, Norway.
Department of Management, Aarhus BSS, Aarhus University, Aarhus, Denmark.
Methods Inf Med. 2022 Sep;61(3-04):123-138. doi: 10.1055/s-0042-1749359. Epub 2022 Oct 11.
Health care services are increasingly being digitized, but extant literature shows that digital technologies and applications are often developed without careful consideration of user needs. Research is needed to identify and investigate best-in-class methods to support user-centered design of mHealth applications.
The article investigates how the Kano model can be adapted and used for the purpose of eliciting child patients' information needs during the design phase of mHealth application development. The aim is to demonstrate its applicability for collecting and analyzing patient-centered data that are key to designing technology-supported solutions for health management.
The article is based on a mixed-methods case study, which includes interviews with 21 patients aged 6 to 18. Structured interviews are analyzed based on prescriptions of the Kano model. Semi-structured interviews about child patients' information needs are analyzed thematically.
The results demonstrate several improvements to the Kano model that take into account the difficulties of effectively communicating with child patients. The combination of two types of interviews offers unique insights into the , , and of patients' needs. Adaptation of the Kano model, simplification of response options, and participation of child patients' parents in interviews facilitate data collection.
The article shows how the Kano model can be adapted to provide an effective means of eliciting child patients' needs. Adapting the model by combining structured and semi-structured interviews makes it a powerful tool in designing mHealth applications.
医疗保健服务正日益数字化，但现有文献表明，数字技术和应用程序在开发时往往没有仔细考虑用户的需求。需要研究以确定和调查支持以用户为中心的移动健康应用程序设计的最佳方法。
本文探讨了如何适应和使用 Kano 模型在移动健康应用程序开发的设计阶段中引出儿童患者的信息需求。目的是展示其在收集和分析以患者为中心的数据方面的适用性，这些数据是为健康管理设计技术支持解决方案的关键。
本文基于混合方法的案例研究，包括对 21 名 6 至 18 岁的患者进行的访谈。根据 Kano 模型的规定对结构化访谈进行分析。对儿童患者信息需求的半结构化访谈进行主题分析。
结果展示了对 Kano 模型的几项改进，这些改进考虑到了与儿童患者有效沟通的困难。两种访谈的结合提供了患者需求的独特见解，包括期望、基本和激励需求。Kano 模型的改编、响应选项的简化以及患者家长参与访谈促进了数据收集。
本文展示了如何适应 Kano 模型以提供有效引出儿童患者需求的方法。通过结合结构化和半结构化访谈来适应模型，使其成为设计移动健康应用程序的有力工具。
