Department of Organization, Human Resources, and Service Management, Faculty of Management and Economics, University of Klagenfurt, Klagenfurt am Wörthersee, Austria.
Karl Landsteiner Society, Institute for Hospital Organization, Vienna, Austria.
PLoS One. 2022 Oct 17;17(10):e0274805. doi: 10.1371/journal.pone.0274805. eCollection 2022.
This study aimed to investigate the patient safety culture in Austria. We identified factors that contributed to a higher degree of patient safety and subsequently developed evidence-based suggestions on how to improve patient safety culture in hospitals. Moreover, we examined differences in the perception of patient safety culture among different professional groups. This study used a cross-sectional design in ten Austrian hospitals (N = 1,525). We analyzed the correlation between ten patient safety culture factors, three background characteristics (descriptive variables), and three outcome variables (patient safety grade, number of adverse events reported, and influence on patient safety). We also conducted an analysis of variance to determine the differences in patient safety culture factors among the various professional groups in hospitals. The findings revealed that all ten factors have considerable potential for improvement. The most highly rated patient safety culture factors were communication openness and supervisor/manager's expectations and actions promoting safety; whereas, the lowest rated factor was non-punitive response to error. A comparison of the various professional groups showed significant differences in the perception of patient safety culture between nurses, doctors, and other groups. Patient safety culture in Austria seems to have considerable potential for improvement, and patient safety culture factors significantly contribute to patient safety. We determined evidence-based practices as recommendations for improving each of the patient safety factors.
本研究旨在探讨奥地利的患者安全文化。我们确定了有助于提高患者安全程度的因素,并随后就如何改善医院的患者安全文化提出了基于证据的建议。此外,我们还研究了不同专业群体对患者安全文化的感知差异。本研究采用横断面设计,在奥地利的十家医院(N=1525)进行。我们分析了十个患者安全文化因素、三个背景特征(描述性变量)和三个结果变量(患者安全等级、报告的不良事件数量和对患者安全的影响)之间的相关性。我们还进行了方差分析,以确定医院不同专业群体之间患者安全文化因素的差异。研究结果表明,所有十个因素都有很大的改进潜力。患者安全文化因素中评价最高的是沟通开放性和主管/经理对安全的期望和行动;而评价最低的因素是非惩罚性对待错误。对不同专业群体的比较表明,护士、医生和其他群体对患者安全文化的感知存在显著差异。奥地利的患者安全文化似乎有很大的改进潜力,患者安全文化因素对患者安全有显著贡献。我们确定了循证实践作为改善每个患者安全因素的建议。