Results of a Continuous Quality Improvement Initiative of the of Service Delivery.

The of service delivery serves to manage behavioral expression in residents of long-term care homes with a diagnosis of advanced neurocognitive disorder. Its effectiveness is benchmarked in preventing the residents, on its active caseload, from seeking assistance in the emergency department and the dementia behavioral inpatient units for behavioral risks. The results of the three years of operation of the of service delivery, for the years 2017-2018, 2018-2019, and 2019-2020, are presented here. These results are supportive of this model of service delivery as an effective way to reduce the burden of patients with advanced neurocognitive disorder with behavioral expressions on the emergency departments and specialized dementia behavioral services. It has the potential for becoming the gold standard model of service delivery in the Canadian health care system.