团队多样性、冲突与信任：来自卫生部门的证据。
Team diversity, conflict, and trust: Evidence from the health sector.
作者信息
Nawaz Muhammad Rafay, Ishaq Muhammad Ishtiaq, Ahmad Rehan, Faisal Muhammad, Raza Ali
机构信息
Institute of Quality and Technology Management, University of the Punjab, Lahore, Pakistan.
School of Management Sciences, Quaid-i-Azam University, Islamabad, Pakistan.
出版信息
Front Psychol. 2022 Oct 10;13:935773. doi: 10.3389/fpsyg.2022.935773. eCollection 2022.
The current study aims to determine the impact of diversity and intra-team trust on conflict within the health sector of Pakistan. This study also measures the moderating role of trust in the relationship between diversity and conflict among team members. Data was collected using personally administered questionnaires from 61 teams, including 377 respondents working in 4 public sector hospitals in Pakistan, which were selected using a simple random sampling technique. The results revealed that diversity (as a composite) positively influences task conflict, while its two components-surface-level diversity and deep-level diversity-are associated positively with task conflict. Moreover, the results also lead to an exciting finding that trust among team members could reduce the positive influence of diversity on team members' conflict. The implications for theory and practitioners are presented along with the avenues for future research directions.
当前的研究旨在确定多样性和团队内部信任对巴基斯坦卫生部门内部冲突的影响。本研究还衡量了信任在团队成员多样性与冲突关系中的调节作用。通过个人发放问卷的方式，从61个团队收集了数据，其中包括在巴基斯坦4家公立医院工作的377名受访者，这些医院是采用简单随机抽样技术选取的。结果显示，多样性（作为一个综合因素）对任务冲突有积极影响，而其两个组成部分——表面层次多样性和深层次多样性——与任务冲突呈正相关。此外，研究结果还得出了一个令人兴奋的发现，即团队成员之间的信任可以减少多样性对团队成员冲突的积极影响。本文还阐述了该研究对理论和实践者的启示以及未来研究方向。
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