Cantarutti Stephen, Pothos Emmanuel M
Cummings School of Medicine, University of Calgary, Calgary, Alberta, Canada.
Department of Psychology, City, University of London, London, UK.
Psychol Health Med. 2023 Jul-Dec;28(8):2389-2406. doi: 10.1080/13548506.2022.2141807. Epub 2022 Nov 5.
The objective of this experiment was to offer a preliminary exploration into the key factors underlying trust in healthcare systems around the world, in light of the COVID-19 global pandemic. Participants were recruited across ten countries and were asked to complete a two-part questionnaire, in which they rated their country's healthcare system on a scale from 1-5, according to ten trust-related factors, translated specifically to pertain to healthcare, and 4 key pillars of trust: benevolence, reliability, competence and predictability. Correlation analyses between these two separate measures revealed that honesty, consistency, and reasonableness were the most impactful factors underlying trust across the entire population. All other findings are detailed in the main text. This study allowed us to arrive at a preliminary determination of the most impactful factors underlying trust, both at a global and national level.
鉴于新冠疫情全球大流行，本实验的目的是对全球医疗体系中信任背后的关键因素进行初步探索。研究在十个国家招募了参与者，并要求他们完成一份分为两部分的问卷，其中他们根据十个专门针对医疗保健的与信任相关的因素，以及信任的四个关键支柱：仁爱、可靠性、能力和可预测性，对本国的医疗体系进行1至5分的评分。这两项独立测量之间的相关性分析表明，诚实、一致性和合理性是全体人群信任背后最具影响力的因素。所有其他研究结果在正文中有详细说明。这项研究使我们能够初步确定在全球和国家层面上，信任背后最具影响力的因素。
