养老院员工新冠保密热线的价值。

Value of a confidential COVID-19 helpline for nursing home staff.

机构信息

Division of Infectious Diseases, Department of Medicine, University of California Irvine School of Medicine, Irvine, CA.

出版信息

Am J Infect Control. 2023 Jul;51(7):841-843. doi: 10.1016/j.ajic.2022.11.004. Epub 2022 Nov 18.

DOI:10.1016/j.ajic.2022.11.004

PMID:36403708

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9671874/

Abstract

We hosted a confidential helpline to address concerns about COVID-19 prevention among staff in 12 nursing homes in Orange County, California. We fielded 301 inquiries from April 2021-April 2022, most commonly involving questions about vaccines (40%), nursing home COVID-19 prevention (28%), SARS-CoV-2 variants (18%), symptom reporting (10%), and home and community COVID-19 prevention (5%). During COVID-19 surges, staff dominantly expressed fear, anger, and exhaustion. During nadirs, sentiment shifted towards optimism and acceptance.

摘要

我们在加利福尼亚州奥兰治县的 12 家养老院设立了一条保密热线，以解决员工对 COVID-19 预防的担忧。我们在 2021 年 4 月至 2022 年 4 月期间接到了 301 个咨询电话，其中最常见的问题是关于疫苗（40%）、养老院 COVID-19 预防（28%）、SARS-CoV-2 变异体（18%）、症状报告（10%）以及家庭和社区 COVID-19 预防（5%）。在 COVID-19 疫情高峰期，员工主要表现出恐惧、愤怒和疲惫。在疫情低谷期，情绪则转向乐观和接受。