香港中文大学利益相关者满意度调查：开发一种以客户为中心的高等教育质量管理自我评估工具。
The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management.
作者信息
Pan Feng, Liu Liu, Wang Zhen
机构信息
School of Physical Education, Sichuan University, Chengdu, China.
School of Physical Education, National Huaqiao University, Quanzhou, China.
出版信息
Front Psychol. 2022 Dec 1;13:1043417. doi: 10.3389/fpsyg.2022.1043417. eCollection 2022.
INTRODUCTION
Customer-centered management theory has considerable potential for increasing the quality of higher education (HE) in China and promoting its sustainable development.
METHODS
This study applied customer-centered enterprise management theory to develop an HE stakeholder satisfaction scale based on data from 1,654 students, teachers, and other staff members, including human resources personnel.
RESULTS
The three-part stakeholder satisfaction survey consists of the China University Student Satisfaction Scale, the China University Teacher and Staff Satisfaction Scale, and the China University Graduate Human Resources Department Satisfaction Scale. All three subscales were valid, reliable, and can be used to foster management innovation, although they require adjustments to improve their coverage of different HE environments.
DISCUSSION
Organizational self-assessment based on customer-centered corporate management theory has much to contribute to the quality and sustainability of China's HE systems.
引言
以客户为中心的管理理论在提高中国高等教育质量和促进其可持续发展方面具有巨大潜力。
方法
本研究应用以客户为中心的企业管理理论，基于1654名学生、教师和其他工作人员（包括人力资源人员）的数据，开发了一个高等教育利益相关者满意度量表。
结果
利益相关者满意度调查由三部分组成，即中国大学生满意度量表、中国高校教师和工作人员满意度量表以及中国高校毕业生人力资源部门满意度量表。所有三个子量表都是有效且可靠的，可用于促进管理创新，不过需要进行调整以提高其对不同高等教育环境的覆盖范围。
讨论
基于以客户为中心的企业管理理论的组织自我评估对中国高等教育系统的质量和可持续性有很大贡献。
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