Wei Shuang, Mao Yansheng
School of Foreign Studies, Central University of Finance and Economics, Shahe Gaojiaoyuan, Changping District, 102206, Beijing, PR China.
School of Foreign Studies, Harbin Engineering University, Nantong Street 145, Nangang District, Harbin, 150001, HLJ, PR China.
Soc Sci Med. 2023 Jan;317:115632. doi: 10.1016/j.socscimed.2022.115632. Epub 2022 Dec 23.
This study aims to examine the small talk of Traditional Chinese Medicine (TCM) during online medical consultation (OMC). With the textual and audio doctor-patient conversations collected from Chunyu Doctor, an asynchronous and synchronous e-health platform in mainland China, this study systematically analyzed 432 pieces of TCM consultations. Results indicate that TCM doctors actively initiate small talks in online scenarios to acquire holistic information for diagnosis and boost patients' face for rapport management, both of which further contribute to patient-centeredness in Chinese OMC. Importantly, TCM doctors attach great importance to small talk, while patients perceive it with insufficient attention. To some extent, this study contributes to existing knowledge of small talk by examining its informative and interpersonal functions under the online circumstance of TCM in Oriental scenarios.
本研究旨在考察在线医疗咨询（OMC）过程中中医的闲聊情况。通过从中国大陆的一个异步和同步电子健康平台——春雨医生收集的医患文本和音频对话，本研究系统分析了432份中医咨询记录。结果表明，中医医生在在线场景中积极发起闲聊，以获取用于诊断的整体信息，并提升患者的面子以进行融洽关系管理，这两者都进一步促进了中国在线医疗咨询中的以患者为中心。重要的是，中医医生非常重视闲聊，而患者对其关注不足。在一定程度上，本研究通过考察闲聊在东方场景中中医在线环境下的信息功能和人际功能，为闲聊的现有知识做出了贡献。
