Institute of Health and Wellbeing, Federation University Australia, Melbourne, Victoria, Australia.
Karabena Consulting, Riddells Creek, Victoria, Australia.
Emerg Med Australas. 2023 Aug;35(4):595-599. doi: 10.1111/1742-6723.14172. Epub 2023 Jan 31.
The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings.
This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique.
A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy.
A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.
本研究描述了原住民和/或托雷斯海峡岛民患者的经历，以及这些经历在地区环境下形成的因素。
这是一项定性描述性研究。我们对新南威尔士州、北领地和南澳大利亚州的三家医院的急诊部服务使用者进行了半结构化深入访谈。我们对收集的数据进行编码，并使用主题分析技术进行分析。
共有 33 名原住民和/或托雷斯海峡岛民患者参与。对他们经历的分析揭示了四个主题，包括：（一）患者在急诊部的等待时间；（二）健康的文化决定因素；（三）治疗服务；以及（四）安全、安保和隐私。
整体方法和医院对解决文化需求的坚定承诺，同时考虑整体健康、社会和情感福祉，将提高原住民和/或托雷斯海峡岛民患者对急诊部就诊的满意度。
