Health Science Department, Ateneo de Manila University, Manila, Philippines.
Centre for Psychosocial Health, The Education University of Hong Kong, New Territories, Hong Kong SAR.
Health Promot J Austr. 2023 Oct;34(4):923-931. doi: 10.1002/hpja.699. Epub 2023 Feb 11.
Philippine contact centres are rife with factors that contribute to work-related stress; health promotion strategies are needed to mitigate the impacts. With a transactional framework with the environment, this study examined the relationship of stress with resilience and the presence of urban green spaces (UGS) in the environment, while accounting for individual characteristics (ie, age, household income, exercise frequency).
Participants include employees (Stage 1 N = 186; Stage 2 N = 89) from six contact centres in the capital region of the Philippines. A two-stage online survey included standardised instruments to measure stress (10-item Perceived Stress Scale) and resilience (Connor-Davidson Resilience Scale), customised questions to gather demographic information and probe on participants' insights. Google Earth Pro was used for satellite mapping of UGS, followed by on-site ocular inspection.
Participants' average stress level was categorised as high; primary stressors included client demands and workload. The objectively measured percentages of UGS in the study sites' vicinity were categorised as low. Participants found UGS visible after careful observation, and majority were aware of UGS in their workplace vicinity. Resilience, household income and awareness of UGS in the vicinity significantly predicted stress levels.
Contact centre workers experienced high stress levels and their workplaces had little accessible UGS. Resilience, household income and awareness of UGS are significant contributors to stress levels. SO WHAT?: Health promotion in Philippine contact centres could consider strategies that include building resilience, enhancing income security and promoting the awareness of UGS within the workplace vicinity.
菲律宾的联络中心存在许多导致工作相关压力的因素；需要采取健康促进策略来减轻这些影响。本研究以与环境的交易框架为基础，考察了压力与韧性以及环境中城市绿地（UGS）的存在之间的关系，同时考虑了个体特征（即年龄、家庭收入、运动频率）。
参与者包括来自菲律宾首都地区六个联络中心的员工（第 1 阶段 N=186；第 2 阶段 N=89）。一项两阶段的在线调查包括测量压力的标准化工具（10 项感知压力量表）和韧性（Connor-Davidson 韧性量表），以及收集人口统计信息和调查参与者见解的定制问题。谷歌地球专业版用于 UGS 的卫星制图，然后进行现场目测。
参与者的平均压力水平被归类为高；主要压力源包括客户需求和工作量。研究地点附近的 UGS 客观测量百分比被归类为低。参与者经过仔细观察发现了 UGS，并且大多数人都知道他们工作场所附近有 UGS。韧性、家庭收入和对附近 UGS 的意识显著预测了压力水平。
联络中心的工作人员经历了高压力水平，而他们的工作场所几乎没有可接触的 UGS。韧性、家庭收入和对附近 UGS 的意识是压力水平的重要影响因素。因此：菲律宾联络中心的健康促进可以考虑包括建立韧性、增强收入保障和促进工作场所附近 UGS 意识等策略。
