Katinić Marina, Puljak Livia, Čivljak Marta
Center for Evidence-based Medicine and Health Care, Catholic University of Croatia, Zagreb, Croatia.
Psychiatr Danub. 2022 Dec;34(Suppl 10):24-33.
Emotional intelligence (EI) includes two major skills: managing oneself and successful cooperation with others. Healthcare workers are exposed to numerous work stressors, such as limited resources, organizational challenges, complex diseases, etc. EI can help healthcare workers to better cope with the demands of their work. This study aimed to analyze whether there is an association between emotional intelligence and the degree of education of healthcare professionals working in emergency medicine.
The study was conducted among healthcare personnel employed in in-hospital and out-of-hospital emergency departments in Croatia. EI was measured using the Emotional Skills & Competence Questionnaire (ESCQ-45).
Of the 137 eligible participants, 97 (71%) accepted to participate. Emotional intelligence was not significantly associated with the respondents' education. Healthcare personnel employed in the in-hospital emergency department and women had higher emotional competence than workers from out-of-hospital emergency departments and men. There was no significant association between EI and the age of respondents.
EI of employed adults is an individual characteristic that does not depend on the educational level or degree. It would be worthwhile to explore further whether there are significant differences between the EI of healthcare workers in various settings within the health system and invest resources in increasing EI in settings with a lower EI.
情商（EI）包括两项主要技能：自我管理和与他人成功合作。医护人员面临众多工作压力源，如资源有限、组织挑战、复杂疾病等。情商有助于医护人员更好地应对工作需求。本研究旨在分析急诊医学领域医护专业人员的情商与教育程度之间是否存在关联。
该研究在克罗地亚的医院内和医院外急诊科工作的医护人员中进行。使用情绪技能与能力问卷（ESCQ - 45）测量情商。
在137名符合条件的参与者中，97名（71%）同意参与。情商与受访者的教育程度无显著关联。医院内急诊科的医护人员和女性比医院外急诊科的工作人员和男性具有更高的情绪能力。情商与受访者年龄之间无显著关联。
在职成年人的情商是一种个体特征，不取决于教育水平或学位。进一步探索卫生系统内不同环境中医护人员的情商是否存在显著差异，并在情商较低的环境中投入资源提高情商，将是值得的。
