Rude Tori A, Kelsch Michael P, Fingarson Mikayla, Eukel Heidi N
School of Pharmacy, North Dakota State University, Fargo, ND, USA.
J Pharm Technol. 2023 Feb;39(1):16-22. doi: 10.1177/87551225221135794. Epub 2022 Dec 3.
Communicating interprofessionally using the telephone is an essential skill within pharmacy practice. Student pharmacists' ability to perform this task effectively and efficiently may be hindered by generational changes, social anxiety, and very few opportunities to practice these skills. The purpose of this study was to develop and implement a simulation allowing students to practice interprofessional communication and assess the simulation's impact on students' confidence in providing pharmacy-related interventions to another health care professional via telephone. Faculty developed a simulation focused on interprofessional telephone communication. Baseline student information was collected to quantify pharmacy work experience in terms of practice setting, duration of employment, and skills. Presimulation and postsimulation surveys evaluated self-assessed telephone-related skills, attitudes, and confidence. Quantitative data were analyzed with descriptive statistics. Qualitative data were evaluated through a thematic analysis of students' reflective responses to 2 open-ended questions. Of the 53 pharmacy students that participated in the simulation, 44 (83%) and 43 (81%) completed the anonymous presimulation and postsimulation surveys. Students significantly improved as reflected in the following response: "I have confidence in my ability to provide pharmacy-related interventions to another health care professional in a logical and concise manner via telephone call." Significant improvement also occurred in the ability to work independently, communicate an order change to another health care professional, justify recommendations, answer a drug information question, and discuss recommendations in a logical and concise manner. The simulation discussed in this article provided students an opportunity to practice interprofessional telephone communication in a low-risk environment and resulted in significant growth in confidence and skills.
在药学实践中，通过电话进行跨专业沟通是一项必不可少的技能。代际变化、社交焦虑以及极少的实践机会可能会阻碍学生药剂师有效且高效地完成这项任务的能力。本研究的目的是开发并实施一种模拟，让学生练习跨专业沟通，并评估该模拟对学生通过电话向其他医疗保健专业人员提供药学相关干预措施时的信心的影响。教师开发了一个专注于跨专业电话沟通的模拟。收集了学生的基线信息，以便从实践环境、工作时长和技能方面量化药学工作经验。模拟前和模拟后的调查评估了自我评估的与电话相关的技能、态度和信心。定量数据采用描述性统计进行分析。定性数据通过对学生对两个开放式问题的反思性回答进行主题分析来评估。在参与模拟的53名药学专业学生中，44名（83%）和43名（81%）完成了匿名的模拟前和模拟后调查。学生有了显著进步，如下述回答所示：“我有信心通过电话以合乎逻辑且简洁的方式向其他医疗保健专业人员提供药学相关干预措施。”在独立工作能力、向其他医疗保健专业人员传达医嘱变更、为建议提供理由、回答药物信息问题以及以合乎逻辑且简洁的方式讨论建议等方面也有了显著进步。本文中讨论的模拟为学生提供了在低风险环境中练习跨专业电话沟通的机会，并使他们在信心和技能方面有了显著提升。
