Cortese L M, Greenberger D W, Schneider P J, Bourret J A
Department of Pharmacy Services, University Hospital of Jacksonville, FL 32209.
Am J Hosp Pharm. 1987 Nov;44(11):2514-8.
Perceptions of job characteristics and job satisfaction of central-area technicians and drug-administration technicians at The Ohio State University Hospitals were analyzed. A questionnaire was administered to 79 pharmacy drug-administration technicians; 44 central-area technicians; 10 pharmacy residents, who served as objective raters (5 in the central area and 5 in the decentral area); 13 central-area pharmacists; and 17 decentral-area pharmacists. Perceived job characteristics were measured with the Job Characteristics Inventory; job satisfaction was measured by the Minnesota Job Satisfaction Questionnaire. The two groups of technicians differed significantly in their perceptions of task identity, task significance, and dealing with others. Significantly greater autonomy in technicians' jobs was perceived to exist by pharmacists and raters in both areas than by technicians. Significantly greater task identity was perceived by the central-area technicians than by their raters, and significantly greater task importance was perceived by both groups of technicians than by their pharmacists and raters. Friendship opportunities were perceived to exist to a significantly greater degree by decentral pharmacists and raters than by the drug-administration technicians. In the institution studied, both central-area and drug-administration technicians tended to be dissatisfied with their jobs. Central-area technicians' satisfaction was influenced most by the technicians' relationships with their supervisors and the feelings of accomplishment they gained. Drug-administration technicians were most satisfied if they believed they had opportunities to use their abilities. Efforts to increase job satisfaction among pharmacy technicians should focus on increasing feedback and task identity.
对俄亥俄州立大学医院中心区域技术人员和药品管理技术人员的工作特征认知及工作满意度进行了分析。对79名药房药品管理技术人员、44名中心区域技术人员、10名药房住院医师（作为客观评分者，5名在中心区域，5名在非中心区域）、13名中心区域药剂师和17名非中心区域药剂师进行了问卷调查。使用工作特征量表测量感知到的工作特征；使用明尼苏达工作满意度问卷测量工作满意度。两组技术人员在任务完整性、任务重要性和与他人打交道方面的认知存在显著差异。两个区域的药剂师和评分者认为技术人员工作中的自主性明显高于技术人员自身的感知。中心区域技术人员感知到的任务完整性明显高于他们的评分者，两组技术人员感知到的任务重要性明显高于他们的药剂师和评分者。非中心区域药剂师和评分者感知到的友谊机会程度明显高于药品管理技术人员。在所研究的机构中，中心区域和药品管理技术人员往往对工作不满意。中心区域技术人员的满意度受其与上级的关系以及所获得的成就感影响最大。如果药品管理技术人员认为自己有机会发挥能力，他们会最满意。提高药房技术人员工作满意度的努力应集中在增加反馈和任务完整性上。
