Coburn M J, Gagnon J P, Eckel F M
Am J Hosp Pharm. 1980 Mar;37(3):359-64.
Factors related to job satisfaction among pharmacy technicians in North Carolina hospitals were studied. To gather data on job satisfaction, job function, and work attitudes, a questionnaire was designed and sent to pharmacy directors and technicians at 83 North Carolina hospitals. The 389 responses represented response rates of 70.3% for technicians and 91.6% for directors. Pharmacy technicians had significantly lower job satisfaction scores (p = 0.05) for work pay, promotion, and coworkers than those reported elsewhere for other workers. There was no difference between technicians and other workers in satisfaction with supervisors. Pharmacy technicians were most satisfied with their supervisors and coworkers, least satisfied with their pay and promotion outlook, and neutral about their work. Higher satisfaction scores were found for technicians who (1) worked in smaller hospitals, (2) performed a wider variety of tasks, or (3) were over 35 years old. Directors judged technician attitudes toward their work to be slightly higher than the technicians did. The study indicates that, in addition to monetary reward, careful consideration of nonmonetary rewards and job functions could contribute to greater technician job satisfaction.
对北卡罗来纳州医院药房技术员的工作满意度相关因素进行了研究。为收集有关工作满意度、工作职责和工作态度的数据，设计了一份问卷并发送给北卡罗来纳州83家医院的药房主任和技术员。389份回复中，技术员的回复率为70.3%，主任的回复率为91.6%。与其他地方报告的其他工人相比，药房技术员在工作报酬、晋升和同事方面的工作满意度得分显著较低（p = 0.05）。技术员与其他工人在对主管的满意度方面没有差异。药房技术员对主管和同事最满意，对薪酬和晋升前景最不满意，对工作持中立态度。在（1）规模较小的医院工作、（2）执行更多样化任务或（3）年龄超过35岁的技术员中发现了更高的满意度得分。主任认为技术员对工作的态度略高于技术员自身的评价。该研究表明，除了金钱奖励外，仔细考虑非金钱奖励和工作职责有助于提高技术员的工作满意度。
