Haginoya Shumpei, Ibe Tatsuro, Yamamoto Shota, Yoshimoto Naruyo, Mizushi Hazuki, Santtila Pekka
Faculty of Psychology, Meiji Gakuin University, Tokyo, Japan.
Independent Researcher, Tokyo, Japan.
Front Psychol. 2023 Feb 23;14:1133621. doi: 10.3389/fpsyg.2023.1133621. eCollection 2023.
Previous research has shown that simulated child sexual abuse (CSA) interview training using avatars paired with feedback and modeling improves interview quality. However, to make this approach scalable, the classification of interviewer questions needs to be automated. We tested an automated question classification system for these avatar interviews while also providing automated interventions (feedback and modeling) to improve interview quality. Forty-two professionals conducted two simulated CSA interviews online and were randomly provided with no intervention, feedback, or modeling after the first interview. Feedback consisted of the outcome of the alleged case and comments on the quality of the interviewer's questions. Modeling consisted of learning points and videos illustrating good and bad questioning methods. The total percentage of agreement in question coding between human operators and the automated classification was 72% for the main categories (recommended vs. not recommended) and 52% when 11 subcategories were considered. The intervention groups improved from first to second interview while this was not the case in the no intervention group (intervention x time: = 0.007, = 0.28). Automated question classification worked well for classifying the interviewers' questions allowing interventions to improve interview quality.
先前的研究表明,使用与反馈及示范相结合的虚拟化身进行模拟儿童性虐待(CSA)访谈培训可提高访谈质量。然而,为使这种方法具有可扩展性,需要对访谈者的问题进行自动分类。我们测试了一种针对这些虚拟化身访谈的自动问题分类系统,同时还提供自动干预措施(反馈和示范)以提高访谈质量。42名专业人员在线进行了两次模拟CSA访谈,在第一次访谈后,他们被随机分配,分别不接受任何干预、接受反馈或接受示范。反馈包括被指控案件的结果以及对访谈者问题质量的评论。示范包括学习要点以及展示良好和不良提问方法的视频。对于主要类别(推荐与不推荐),人工操作员与自动分类之间问题编码的总体一致率为72%;当考虑11个子类别时,一致率为52%。干预组从第一次访谈至第二次访谈有所改善,而无干预组则并非如此(干预×时间:= 0.007,= 0.28)。自动问题分类在对访谈者的问题进行分类方面效果良好,能够通过干预提高访谈质量。