Pompedda Francesco, Antfolk Jan, Zappalà Angelo, Santtila Pekka
Faculty of Arts, Psychology and Theology, Åbo Akademi UniversityÅbo, Finland.
Turku Brain and Mind CenterTurku, Finland.
Front Psychol. 2017 Sep 11;8:1474. doi: 10.3389/fpsyg.2017.01474. eCollection 2017.
Simulated interviews in alleged child sexual abuse (CSA) cases with computer-generated avatars paired with feedback improve interview quality. In the current study, we aimed to understand better the effect of different types of feedback in this context. Feedback was divided into feedback regarding conclusions about what happened to the avatar (outcome feedback) and feedback regarding the appropriateness of question-types used by the interviewer (process feedback). Forty-eight participants each interviewed four different avatars. Participants were divided into four groups (no feedback, outcome feedback, process feedback, and a combination of both feedback types). Compared to the control group, interview quality was generally improved in all the feedback groups on all outcome variables included. Combined feedback produced the strongest effect on increasing recommended questions and correct conclusions. For relevant and neutral details elicited by the interviewers, no statistically significant differences were found between feedback types. For wrong details, the combination of feedback produced the strongest effect, but this did not differ from the other two feedback groups. Nevertheless, process feedback produced a better result compared to outcome feedback. The present study replicated previous findings regarding the effect of feedback in improving interview quality, and provided new knowledge on feedback characteristics that maximize training effects. A combination of process and outcome feedback showed the strongest effect in enhancing training in simulated CSA interviews. Further research is, however, needed.
在涉嫌儿童性虐待（CSA）案件中，与计算机生成的虚拟角色配对并提供反馈的模拟访谈可提高访谈质量。在本研究中，我们旨在更好地了解在此背景下不同类型反馈的效果。反馈分为关于虚拟角色遭遇情况结论的反馈（结果反馈）和关于访谈者使用问题类型适当性的反馈（过程反馈）。48名参与者每人访谈四个不同的虚拟角色。参与者被分为四组（无反馈、结果反馈、过程反馈以及两种反馈类型的组合）。与对照组相比，所有反馈组在所有纳入的结果变量上访谈质量总体上都有所提高。综合反馈对增加推荐问题和正确结论产生的效果最强。对于访谈者引出的相关和中性细节，不同反馈类型之间未发现统计学上的显著差异。对于错误细节，反馈组合产生的效果最强，但与其他两个反馈组没有差异。然而，与结果反馈相比，过程反馈产生了更好的结果。本研究重复了先前关于反馈对提高访谈质量效果的发现，并提供了关于能使训练效果最大化的反馈特征的新知识。过程反馈和结果反馈的组合在增强模拟CSA访谈训练方面显示出最强的效果。然而，仍需要进一步研究。
