Department of Otolaryngology-Head and Neck Surgery, Icahn School of Medicine at Mount Sinai, New York, NY, USA.
Institute for Translational Epidemiology, Icahn School of Medicine at Mount Sinai, New York, NY, USA.
J Laryngol Otol. 2023 Dec;137(12):1384-1388. doi: 10.1017/S0022215123000476. Epub 2023 Mar 20.
Patients increasingly use physician rating websites to evaluate and choose potential healthcare providers. A sentiment analysis and machine learning approach can uniquely analyse written prose to quantitatively describe patients' perspectives from interactions with their physicians.
Online written reviews and star scores were analysed from Healthgrades.com using a natural language processing sentiment analysis package. Demographics of otolaryngologists were compared and a multivariable regression for individual words was performed.
This study analysed 18 546 online reviews of 1240 otolaryngologists across the USA. Younger otolaryngologists (aged less than 40 years) had higher sentiment and star scores compared with older otolaryngologists ( < 0.001). Male otolaryngologists had higher sentiment and star scores compared with female otolaryngologists ( < 0.001). 'Confident', 'kind', 'recommend' and 'comfortable' were words associated with positive reviews ( < 0.001).
Positive bedside manner was strongly reflected in better reviews, and younger age and male gender of the otolaryngologist were associated with better sentiment and star scores.
患者越来越多地使用医生评分网站来评估和选择潜在的医疗服务提供者。情感分析和机器学习方法可以独特地分析书面散文，从与医生的互动中定量描述患者的观点。
使用自然语言处理情感分析软件包，分析 Healthgrades.com 上的在线评论和星级评分。比较耳鼻喉科医生的人口统计学数据，并对单个单词进行多变量回归分析。
本研究分析了美国 1240 名耳鼻喉科医生的 18546 条在线评论。与年龄较大的耳鼻喉科医生（<40 岁）相比，年轻的耳鼻喉科医生（<40 岁）的情绪和星级评分更高（<0.001）。与女性耳鼻喉科医生相比，男性耳鼻喉科医生的情绪和星级评分更高（<0.001）。“自信”、“和蔼”、“推荐”和“舒适”是与正面评价相关的词语（<0.001）。
良好的医患沟通技巧在评价中得到了很好的反映，而耳鼻喉科医生的年龄较小和男性性别与较高的情绪和星级评分相关。
