Li Miaomiao, Lee Young Eun
Department of Hotel Management, Changzhou Vocational Institute of Textile and Garment, Changzhou 213164, China.
Department of Food and Nutrition, College of Human Ecology, Chungbuk National University, Cheongju 28644, Korea.
Nutr Res Pract. 2023 Apr;17(2):356-370. doi: 10.4162/nrp.2023.17.2.356. Epub 2022 Oct 24.
BACKGROUND/OBJECTIVES: School food service has played an important role in promoting the health and physical condition of students by providing students with a balanced and nutritious diet. Therefore, boosting the quality of school food service and improving the students' satisfaction is critical. For this purpose, this study examined the structural causal relationship among the quality of school food service factors, emotional responses, and satisfaction in China.
SUBJECTS/METHODS: This study was conducted with 4th-6th-grade students from 6 junior high schools in Henan province of China, with 590 questionnaire responses (87.3%) collected and statistically analyzed.
The school food service quality factors (including menu management, dietary education, facilities management, price and food distribution management, and personal hygiene during meals) must be enhanced to boost the students' satisfaction. In addition, the study used questionnaire survey data to validate the full mediation of students' emotional responses between school food service quality factors and student satisfaction.
Students' emotions also play an important role in influencing the quality of school food service, all of which affect the emotional responses of students. Therefore, students' positive emotions are an important indicator for improving the quality of school food service. A national support policy is necessary for the ongoing maintenance and development of various programs that drive students' satisfaction and promote the adoption of education guidelines for school food service in China.
背景/目的：学校餐饮服务通过为学生提供均衡且营养的饮食，在促进学生健康和身体状况方面发挥了重要作用。因此，提高学校餐饮服务质量并提升学生满意度至关重要。为此，本研究考察了中国学校餐饮服务质量因素、情感反应和满意度之间的结构因果关系。
对象/方法：本研究以中国河南省6所初中的四至六年级学生为对象，共收集到590份问卷回复（87.3%）并进行统计分析。
必须加强学校餐饮服务质量因素（包括菜单管理、饮食教育、设施管理、价格与食品配送管理以及用餐时的个人卫生）以提高学生满意度。此外，本研究利用问卷调查数据验证了学生情感反应在学校餐饮服务质量因素与学生满意度之间的完全中介作用。
学生的情感在影响学校餐饮服务质量方面也发挥着重要作用，所有这些都会影响学生的情感反应。因此，学生的积极情感是提高学校餐饮服务质量的重要指标。对于推动学生满意度并促进中国学校餐饮服务教育指南实施的各类项目的持续维护和发展而言，国家支持政策很有必要。
