The effects of communication, empathy, encouragement, growth, and rewards on employee performance: A structural equation modeling approach.

BACKGROUND

Improving employee performance has been crucial in different organizations for it reflects the company's product and service quality.

OBJECTIVE

The purpose of this study was to determine the factors affecting employee performance in the engineering and technology department in the Philippines during the COVID-19 pandemic.

METHODS

The effects of these factors such as communication, empathy, encouragement, growth and rewards to employee performance were analyzed.

RESULTS

Structural equation modeling (SEM) revealed that among the five factors, the encouragement, growth, and rewards were found to have a significant effect on employee performance in the engineering and technology department. Surprisingly, communication and empathy were found to have no significant effect to employee performance.

CONCLUSIONS

This was the first study that investigated the factors affecting employee performance in the engineering and technology department in the Philippines during the COVID-19 pandemic. The results could serve as a guideline for the management under this type of department. The framework could also be helpful for sustaining the elevated performance of the employees in the engineering and technology department.