School of Medicine, Taizhou University, Taizhou, 318000, Zhejiang, China.
Tarim Vocational and Technical College, Alar, Xinjiang, 843300, China.
BMC Med Educ. 2023 May 17;23(1):346. doi: 10.1186/s12909-023-04330-0.
To identify critical quality factors and critical satisfaction gaps in emergency training courses for new nurses through a systematic decision-making model.
Firstly, the service quality (SERVQUAL) was used in the evaluation index system of this study. Then, the decision-making trial and evaluation laboratory (DEMATEL) method was used to analyze the relationship structure and the corresponding weights between the indicators. Finally, the importance-performance analysis (IPA) method was used to identify the categories of all indicators and the corresponding strategic directions. Fifteen new nurses in Taizhou Hospital of Zhejiang Province were selected as participants in this study.
The IPA results showed that "(C)," "(C)," "(C)," "(C)," "(C)," "(C)," "(C),"and "(C)" are critical satisfaction gaps. From the results of influence network and weight, empathy (C) was the critical quality factor of the entire training course. The influence network relationship structure and weight had a 98.1% significant confidence level, indicating good stability.
Teachers' empathy is key to the learning outcomes of new nurses in emergency nursing training courses. Hence, teachers should be attentive to the empathetic quality of their teaching methods to help new nurses gain knowledge and experience in emergency care, especially when they come from different professions and departments.
通过系统决策模型，确定新护士急诊培训课程中的关键质量因素和关键满意度差距。
首先，本研究的评价指标体系采用服务质量（SERVQUAL）。然后，运用决策试验和评价实验室（DEMATEL）方法分析指标之间的关系结构及其相应权重。最后，采用重要性-绩效分析（IPA）方法确定所有指标的类别及其相应的战略方向。本研究选取浙江省台州医院的 15 名新护士作为参与者。
IPA 结果显示，“（C）”“（C）”“（C）”“（C）”“（C）”“（C）”“（C）”和“（C）”是关键满意度差距。从影响网络和权重的结果来看，同理心（C）是整个培训课程的关键质量因素。影响网络关系结构和权重具有 98.1%的显著置信水平，表明稳定性良好。
教师的同理心是新护士急诊护理培训课程学习成果的关键。因此，教师应关注教学方法的同理心质量，以帮助新护士获得急诊护理方面的知识和经验，特别是当他们来自不同的专业和部门时。
