Georgiopoulos Konstantinos, Manthou Panagiota, Korompeli Anna, Vasileiou Panagiotis, Lioliousis Georgios, Dainavas Dimitris, Pietri Ioustini
Intensive Care Unit, Thoracic Diseases General Hospital Sotiria, Athens, GRC.
Nursing, National and Kapodistrian University of Athens, Athens, GRC.
Cureus. 2023 Apr 18;15(4):e37743. doi: 10.7759/cureus.37743. eCollection 2023 Apr.
Introduction Private pharmacies can contribute to the health care system through primary care. Purpose The purpose of this study is to determine patients' expectations of pharmaceutical care services during covid pandemic in order to measure the level of patient satisfaction provided by the Greek healthcare system. Also, it is important to identify the associated factors that might affect patient satisfaction. Material and Method The sample of the study consisted of 168 customers of pharmacies in Athens. A patient satisfaction survey was conducted at health facilities operating in Athens. Data regarding socio-demographic characteristics and parameters that measure patients' expectations and satisfaction were collected through a closed-ended questionnaire that had been tested for validity and reliability. The patient's point of view was evaluated based on their expectation and perception of the pharmaceutical care services they had received. Data were entered into SPSS version 22 (IBM Corp, Armonk, NY ), and descriptive statistics, cross-tabs, and binary logistic regressions were utilized. P < 0.05 was used to declare association. Results About 89.3% of the participants were insured in the Greek health system. The main reason for visiting the pharmacy was the purchase of medicines and products (95.2%), vaccinations (19.6%), and consulting services for first aid (17.3%). The pharmacist was rated for his courtesy, willingness, friendliness, and reliability. Only 48.2% of participants knew that the pharmacy provided primary care services during the pandemic. The most common services provided were blood pressure measurement and intramuscular injections. Around 64.2% of them were fully satisfied. Pharmacists in primary care teams are uniquely positioned to facilitate practice expansion and make medicine a trusted resource for physicians, as well as improve health outcomes for patients. Conclusions The pharmacy has a leading role in health care due to easy access, and fast and immediate service. Patient-clients in Greek society trust their pharmacist as a health professional. Further research is suggested to ensure that through the delivery of health services by pharmacies, the cost of primary care could be lower.
引言 私立药店可通过初级保健为医疗保健系统做出贡献。目的 本研究的目的是确定新冠疫情期间患者对药学服务的期望，以衡量希腊医疗保健系统提供的患者满意度水平。此外，识别可能影响患者满意度的相关因素也很重要。材料与方法 本研究样本包括雅典168家药店的顾客。在雅典运营的医疗机构进行了患者满意度调查。通过一份经过效度和信度测试的封闭式问卷收集了有关社会人口特征以及衡量患者期望和满意度的参数的数据。根据患者对所接受药学服务的期望和认知来评估其观点。数据录入SPSS 22版（IBM公司，纽约州阿蒙克），并使用描述性统计、交叉表和二元逻辑回归分析。P<0.05表示存在关联。结果 约89.3%的参与者在希腊医疗系统参保。光顾药店的主要原因是购买药品和产品（95.2%）、接种疫苗（19.6%）以及急救咨询服务（17.3%）。药剂师在礼貌、意愿、友好度和可靠性方面得到评分。只有48.2%的参与者知道药店在疫情期间提供初级保健服务。提供的最常见服务是血压测量和肌肉注射。其中约64.2%的人完全满意。初级保健团队中的药剂师处于独特地位，有助于扩大业务范围，使药品成为医生信赖的资源，并改善患者的健康结局。结论 由于药店易于进入且服务快速即时，其在医疗保健中发挥着主导作用。希腊社会的患者客户信任他们的药剂师作为健康专业人员。建议进一步研究以确保通过药店提供医疗服务，初级保健成本可能会降低。
