Hornblow A R
Hosp Community Psychiatry. 1986 Jul;37(7):731-3. doi: 10.1176/ps.37.7.731.
Despite dramatic expansion of telephone counseling services during the last three decades and widespread belief in their preventive and therapeutic value, empirical evidence of their effectiveness is limited, partly because of methodological and practical difficulties associated with research in the field. A review of existing studies indicates that telephone counselors may perform valuable listening, information giving, and referral roles. Evidence is lacking, however, on the ability of telephone counseling to produce behavior change in callers or to reduce suicide rates. Recent studies indicate that contract telephone counseling may have considerable therapeutic potential for monitoring and supporting clients with ongoing problems or chronic disabilities.
尽管在过去三十年里电话咨询服务有了显著扩展，且人们普遍相信其预防和治疗价值，但关于其有效性的实证证据却很有限，部分原因是该领域研究存在方法和实际操作上的困难。对现有研究的综述表明，电话咨询师可能发挥着有价值的倾听、提供信息和转介作用。然而，缺乏关于电话咨询能否促使来电者改变行为或降低自杀率的证据。近期研究表明，合约电话咨询对于监测和支持有持续问题或慢性残疾的客户可能具有相当大的治疗潜力。
