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[利益相关者对年龄与性别交叉领域护理机器人用户的看法——定性分析结果]

[The Perspectives of Stakeholders on Users of Care Robotics at the Intersection of Age and Gender - Results of a Qualitative Analysis].

作者信息

Weßel Merle, Ellerich-Groppe Niklas, Schweda Mark, Koppelin Frauke

机构信息

Abteilung Ethik in der Medizin, Department für Versorgungsforschung, Fakultät VI - Medizin und Gesundheitswissenschaften, Carl von Ossietzky Universität Oldenburg, Germany.

Jade Hochschule Wilhelmshaven/Oldenburg/Elsfleth, Fachbereich Bauwesen Geoinformation Gesundheitstechnologe - Studienort Oldenburg, Oldenburg, Germany.

出版信息

Gesundheitswesen. 2023 Nov;85(11):1037-1042. doi: 10.1055/a-2055-9496. Epub 2023 May 23.

Abstract

Having to face the challenges posed by a shortage of skilled care workers and an increasing number of older people in need of care, policy makers and economic enterprises perceive care robotics as a promising solution. However, studies have shown that potential users have little interest in technology and that technology developers have little knowledge about the needs and wishes of potential users. Against this background, this paper explores, based on 16 qualitative interviews with stakeholders from the area of technology development, marketing, and nursing care (science), which assumptions and expectations regarding age and gender of users are relevant in this field. The results revealed three perspectives of the stakeholders regarding the users of care robotics: 1) the need to take age and gender in development and implementation of care robotics was acknowledged, 2) the relevance of other social categories, such as education, culture and illness, was mentioned, and 3) the relevance of social categories was rejected altogether. These results are discussed in the context of discourses about diversity in care-robotics and conclusions are drawn for user-centred and diversity-sensitive technology development and implementation.

摘要

面对护理熟练工人短缺以及需要护理的老年人数量不断增加所带来的挑战,政策制定者和经济企业将护理机器人视为一种有前景的解决方案。然而,研究表明,潜在用户对技术兴趣寥寥,而技术开发者对潜在用户的需求和愿望知之甚少。在此背景下,本文基于对技术开发、市场营销和护理(科学)领域利益相关者的16次定性访谈,探讨了在该领域中与用户年龄和性别相关的哪些假设和期望是相关的。结果揭示了利益相关者对护理机器人用户的三种观点:1)承认在护理机器人的开发和实施中需要考虑年龄和性别;2)提到了其他社会类别,如教育、文化和疾病的相关性;3)完全否定了社会类别的相关性。这些结果在关于护理机器人多样性的讨论背景下进行了讨论,并得出了以用户为中心和对多样性敏感的技术开发与实施的结论。

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