Laboratory of Disease Dynamics & Molecular Epidemiology, Amity Institute of Public Health, Amity University, Noida, India.
Amity Institute of Public Health, Amity University, Noida, India.
BMC Public Health. 2023 May 26;23(1):979. doi: 10.1186/s12889-023-15840-3.
The healthcare system is critical to the country's overall growth, which involves the healthy development of individuals, families, and society everywhere. This systematic review focuses on providing an overall assessment of the quality of healthcare delivery during COVID-19.
The literature search was conducted from March 2020 till April 2023 utilising the databases "PubMed," "Google Scholar," and "Embase." A total of nine articles were included. Descriptive statistics was performed using Microsoft Excel. PROSPERO registration ID- CRD42022356285.
According to the geographic location of the studies included, four studies were conducted in Asia [Malaysia(n = 1); India (Madhya Pradesh) (n = 1); Saudi Arabia(n = 1); Indonesia (Surabaya) (n = 1)], three in Europe [U.K. (n = 1); Poland (n = 1); Albania (n = 1)] and two in Africa [Ethiopia(n = 1); Tunisia (n = 1)]. Overall patient satisfaction was found highest among studies conducted in Saudi Arabia (98.1%) followed by India (Madhya Pradesh) (90.6%) and the U.K. (90%).
This review concluded five different aspects of patients satisfaction level i.e. reliability, responsiveness, assurance, empathy, and tangibility. It was found that the empathy aspect had the greatest value of the five factors, i.e., 3.52 followed by Assurance with a value of 3.51.
医疗保健系统对国家的整体发展至关重要，涉及到个人、家庭和社会的健康发展。本系统评价重点在于对 COVID-19 期间医疗保健服务质量进行全面评估。
从 2020 年 3 月至 2023 年 4 月，我们使用“PubMed”、“Google Scholar”和“Embase”数据库进行文献检索，共纳入 9 篇文章。使用 Microsoft Excel 进行描述性统计。PROSPERO 注册号-CRD42022356285。
根据纳入研究的地理位置，其中 4 项研究在亚洲进行[马来西亚（n=1）；印度（中央邦）（n=1）；沙特阿拉伯（n=1）；印度尼西亚（泗水）（n=1）]，3 项在欧洲进行[英国（n=1）；波兰（n=1）；阿尔巴尼亚（n=1）]，2 项在非洲进行[埃塞俄比亚（n=1）；突尼斯（n=1）]。总体来看，沙特阿拉伯（98.1%）、印度（中央邦）（90.6%）和英国（90%）的患者满意度最高。
本研究对患者满意度的五个不同方面进行了评价，即可靠性、响应性、保证、同理心和有形性。发现同理心方面的五个因素中价值最高，为 3.52，其次是保证，价值为 3.51。
